Operations Clerk

WEC Business Services LLC

WPS, a subsidiary of WEC Energy Group, is seeking a Operations Clerk in our Minocqua, Wisconsin location.

Pay & Benefits:

• Starting pay is $26.13 per hour and offers regular increases per the bargaining agreement.

Benefits Include:

• Medical/Dental/Vision Plan
• 401K Plan
• Paid Time Off 
• Paid Holidays

The Operations Clerk will perform general clerical duties such as data entry, filing, maintaining records. The individual will provide efficient customer service by handling customer requests, maintaining operations communications, processing work requests, and maintaining records. This position supports efficient operations by scheduling appointments, creating and routing job packets. 

• Process third-party billings
• Process Work Requests
  • create, run and maintain queries in the work management system 
  • update job tasks as required
  • process information updates
  • create job packets, including equipment tags
  • request locates
  • release job to construction and maintenance personnel
  • job closings 

• Customer Information System
  • process daily orders
• System Resource Updates
  • examples of systems to include (ARCOS, Resource Tracker and OM Web) 
• Handle Customer Requests
  • communicate information to customers, contractors, and crews. (General knowledge pertaining to gas and electric distribution and equipment required.)
• Monitor Operations Communications
  • Monitor radio, pagers, and telephone for support of crews
• Maintain Records
  • enter information into appropriate systems and filing records. 
• Assist in Resource Scheduling
  • coordinate routine gas and electric work to construction and maintenance personnel
• Maintain Quality Service
  • follow distribution standards, company policies, and procedures
  • provide necessary support for customer restoration efforts and gas emergencies

 Minimum Education Required

• High School Diploma, HSED, or GED

• 3 years customer service experience
• Experience with computers, including window-based pc environment.

• Delivery of customer service and sales; including inbound/outbound calls.