Customer Solutions Manager

At Stoke, we believe a thriving space economy will enable a vibrant, sustainable, and equitable future here on Earth. That is why we're building Nova, our fully and rapidly reusable launch vehicle. Designed for daily flight, Nova tackles the core challenges of space transportation by reducing cost, increasing availability, and improving reliability. By radically lowering launch costs and increasing flight cadence, we're helping create a truly scalable space industry.
Our team is mission-driven, collaborative, and empowered to take ownership of their work. If you want to work alongside some of the most dedicated and talented people on Earth, we'd love to have you join us.
DescriptionAs a Customer Solutions Manager, you'll lead the charge in helping world's most innovative hardware engineers and manufacturers integrate, adopt, and scale with Boltline. You'll serve as their strategic partner and advocate, driving onboarding excellence, adoption momentum, and long-term success while collaborating across teams to build scalable processes and tools that amplify customer impact.
ResponsibilitiesCustomer Enablement & Onboarding Leadership:Design and execute tailored onboarding programs, guiding customers through solution deployment and aligning technical implementation with their business objectivesAdoption Engine Development:Build and optimize customer adoption frameworks, playbooks, and self-service resources to accelerate usage across engineering and manufacturing teams and demonstrate measurable ROITechnical & Domain Expertise:Serve as a trusted advisor on manufacturing data flows, engineering workflows, and systems integration with deep product masteryCustomer Partnership & Advocacy:Cultivate executive-level relationships, ensure high satisfaction and retention, and position customers as referencesScalability & Process Innovation:Develop repeatable tools, templates, and automation to support onboarding and adoption at scale; collaborate with product, engineering, and go-to-market teams to refine processesFeedback Loop & Risk Mitigation:Proactively surface customer insights to influence product roadmap; identify and resolve risks before they escalateCross-functional Leadership:Partner with sales, support, product, and engineering (often across time zones) to deliver seamless customer outcomes and internal alignmentQualifications10years of experience in B2B SaaS, with at least 3 years in a customer-facing technical or solutions role (e.g., Solutions Engineering, Customer Success, Technical Account Management, Consulting, Product Management)Proven track record of building onboarding programs and adoption engines in engineering or manufacturing environmentsHands-on experience implementing or supporting complex systems such as MES, ERP, PLM, or similarDomain familiarity with aerospace, defense, energy, or hardware-intensive industriesExceptional communication, stakeholder management, and consultative skills, able to influence technical and executive audiencesStrong process design and analytical thinking; comfortable building tools (e.g., dashboards, workflows, templates) for scalabilityAbility and willingness to travel up to 50%BenefitsEquity
- We know that our employees are the reason we succeed. To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full-time employees.
Comprehensive benefits program including subsidized medical, dental, and vision insuranceCompany-paid life and disability insurance401(k) plan with employer match4 weeks' Paid Time OffHolidays
- 10 days (including an end-of-year closure)Paid Family/Parental LeaveOn-site gym or monthly wellness stipend (depending on location)Dog friendly officesCompensationBase Salary Target: $120,000
- $165,000This role is also eligible for additional variable compensation based on customer retention, adoption metrics, and team performance goals.
Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis.
Your actual level and base salary will be decided based on your specific experience and skill level.
ITAR RequirementsTo conform to U.
S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), you must be a U.
S. citizen, lawful permanent resident of the U.
S., protected individual as defined by 8 U.
S.
C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.
S. Department of State.
Equal OpportunityThe Company is an Equal Opportunity Employer, including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws, including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality, race, citizenship, immigration status, or any other protected class when it comes to employment practices, including hiring.
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