Conversational AI

4 weeks ago

Dallas, United States InRhythm Full time

We’re Looking For a Senior Conversational AI Engineer

Our team is looking for someone who has a passion for developing performant and robust chatbot applications that can handle large call volumes from customer support channels.

We’re looking for a natural consultant who can build and maintain relationships in financial and tech environments. The ideal candidate will be a driver of process, accountability, customer engagement, and strategy. This will be driven from a proven ability to plan and execute scalable strategies, superior client management, escalation skills, and the ability to thrive in a fast-paced environment.


At InRhythm, You Will

  • Design, develop, and test chatbot applications and workflows using Go (Golang) and AWS Lex
  • Utilize data to conduct experiments and generate new content, parameters, and settings for continued optimization of the customer experience
  • Analyze business processes and identify automation opportunities
  • Provide oversight into developing and operating the chat and chatbot strategy, which includes using data models to drive contextual conversations across voice and chat channels
  • Work with fellow engineers on improving the customer experience with chatbots and increasing the containment rate of the overall interactive voice response (IVR) system
  • Identify pitfalls ahead of time, raising concerns and managing expectations with all stakeholders
  • Collaborate with stakeholders to gather requirements and provide technical expertise to chatbot projects
  • Provide technical support for chatbot solutions and troubleshoot issues
  • Ensure quality and performance of chatbot solutions by establishing a data-focused structure for making decisions to enhance the customer experience
  • Define and break out epics/features for others, while maintaining a sense of the whole picture
  • Work in a cross-functional agile team to deliver working software incrementally
  • Help InRhythm’s technology division by collaborating on the interviewing pipeline, mentoring less-experienced engineers, hosting tech talks and workshops, identifying industry trends to discuss, and participating in practice activities.


Requirements

  • 5+ years of professional engineering experience building chatbots using AWS Lex, Dialogflow, Polly, Azure, LivePerson, or Nuance
  • 2+ years of professional engineering experience with Go (Golang), Python, or JavaScript programming languages and testing frameworks
  • Experience with the following Amazon Web Services (AWS) features like, AWS Connect, AWS Lambda, AWS Lex, AWS States, AWS Machine Learning
  • Experience working with interactive voice response (IVR) systems
  • Understand fundamentals of Natural Language Processing (NLP) and its pitfalls (i.e. model overfitting and underfitting)
  • Understand how AWS Lex intents and utterances work
  • Troubleshoot complex AWS Lex bots with hundreds of intents and utterances, especially issues related to user dialect, multi intent classification, user stammering, and intent switching
  • Experience testing AWS Lex bots using AWS States Step Functions
  • Experience improving AWS Lex bot flow inputs and variations to increase intent success
  • Experience working with large Go libraries and backend services via authenticated REST API calls
  • Familiar with other programming languages supported by AWS Lambda, such as, Node.js, Python, Java
  • Staying up to date on industry trends
  • Excellent communication


Why Work at InRhythm?

People at InRhythm are entrepreneurs and innovators at heart and problem solvers who find new ways to overcome challenges. InRhythm continues to evolve and grow – and is now prepared to accelerate “scale” with the addition of this role to our community.


At InRhythm we believe in building a better workplace. When you join our team, you can expect a number of work/life benefits:

  • Comprehensive and customizable Medical, Dental, and Vision Plans
  • 401(k) Matching
  • Paid Parental Leave
  • Scalable PTO
  • Reimbursements for personalized birthday experiences
  • Social and Flexible Work Environment
  • Weekly Happy Hours and Cultural Events to get to know your team
  • Media Streaming, Book, and Fitness Allowances

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