Information Technology Support Technician

Found in: Appcast US C2 - 2 weeks ago


Rochester, United States Robert Half Full time

Position Overview:

We are seeking a skilled IT Support Technician to join our team. The ideal candidate will have extensive experience in providing technical support to end-users, with a strong focus on troubleshooting hardware, software, and network issues. Proficiency in Microsoft Intune and Windows 10 administration is required.

Responsibilities:

  1. Provide technical support to end-users via phone, email, or in person.
  2. Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, and other devices.
  3. Install, configure, and maintain Windows 10 operating systems and applications.
  4. Manage and support Microsoft Intune for device management, including configuration, deployment, and troubleshooting.
  5. Perform system updates, patches, and upgrades to ensure security and functionality.
  6. Collaborate with other IT team members to resolve complex technical issues.
  7. Document support activities, solutions, and procedures for future reference.
  8. Assist in the setup and configuration of new hardware and software.
  9. Provide training and guidance to end-users on IT-related topics and best practices.
  10. Maintain an up-to-date inventory of hardware, software, and licenses.

Requirements:

  1. Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
  2. Proven experience as an IT Support Technician or similar role.
  3. In-depth knowledge of Microsoft Intune for device management.
  4. Proficiency in administering Windows 10 operating systems and applications.
  5. Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
  6. Excellent communication and customer service skills.
  7. Ability to work independently and as part of a team in a fast-paced environment.
  8. Familiarity with Active Directory, Group Policy, and network protocols.
  9. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
  10. Attention to detail and the ability to prioritize tasks effectively.



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