Field Service Technician

4 days ago

Michigan City, United States Hitachi Global Air Power Full time

The Company


We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer driving the innovations that keep the world moving.

From our headquarters in Michigan City, Indiana, our compressed air solutions power manufacturing operations all around the globe; from food and beverage to life-saving pharmaceuticals and cutting-edge semiconductor chips. Our portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production.

We are a team of innovators, engineers, and quality experts with a shared vision to create the next generation of efficient, environment-forward compressed air solutions that meet the demands of today, while boldly contributing to a sustainable, circular economy. With more than 58 years of legacy and trusted performance through our brands - Hitachi, Sullair, and Champion (Australia), we are proud of our reputation for reliability, durability, and performance and groundbreaking engineering.

Join us in building a future where your work has an impact. At Hitachi Global Air Power, you’ll be part of a global network that’s shaping the future of industrial power.


Summary of the position:


Answer technical questions about Hitachi Global Air Power Rental & Infrastructure /OEM products from customers. Responsible for answering technical questions about Hitachi Global Air Power products including installations, maintenance, repairs, and troubleshooting. Work with various departments at Hitachi Global Air Power to address concerns and conduct service from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support Hitachi Global Air Power Training Department for customers, distributors, and employees. Increase brand strength through relationship development and effective service to customers. Position reports directly to the Director of Service Operations – Portables.


This position is located on-site in Michigan City, Indiana.


Duties and responsibilities:


  • Provide technical assistance related to Hitachi Global Air Power R&I/OEM products via phone and email queues.
  • Travel to field-based jobsites to troubleshoot and assist in repair of Hitachi Global Air Power R&I/OEM systems.
  • Follow standard work for pre- and post-service preparation (submit expense reports, develop service reports, make travel arrangements).
  • Follow all Environmental Health and Safety policies and procedures.
  • Communicate distributor feedback to Hitachi Global Air Power management as VOC.
  • Drive field concerns to closure in a timely manner.
  • Support goal of service within the Service Department of 95%.
  • Assist in writing technical service bulletins.
  • Review technical manuals for accuracy and completeness.
  • Participate in new product development to provide prospective from the service point of view.
  • Participate in warranty reduction efforts by looking at service trends, analyzing failure modes, and providing feedback.
  • Up to 75% overnight travel. U.S and Canada travel


Qualifications:


Education:

  • Associates degree a plus.
  • Technical Trade School a plus.


Professional experience:

  • REQUIRED: Air compressor experience.
  • 5+ years of technical troubleshooting of Diesel Driven/OEM Compressor experience.
  • Experience troubleshooting and repairing electrical systems and electric driven equipment.
  • Demonstrated success in technical training of compressed air systems.
  • Experience with industrial product manufacturing and engineering processes.
  • Strong verbal and written communication skills.
  • Must be able to engage and communicate effectively with all levels of the organization.
  • Strong grasp of Microsoft office required.
  • Ability to read and understand schematics.
  • Ability to work independently or on a team.


Key behaviors:

  • On time to all meetings/appointments/and scheduled engagements.
  • Diligent to work habits.
  • Dedicated to completion of responsibilities.
  • Willing to accept responsibilities within a team environment.


Direct reports:

  • N/A


The successful candidate is responsible for complying with Hitachi Global Air Power Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety policies and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.


This job description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.


Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

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