Shift Manager Security

Casino Security ManagerMaintains policies and programs to ensure physical safety of the casino's guests, employees, property and assets; complies with Pennsylvania Gaming Control Board security requirements and the casino's internal controls.
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:Smile, display energy and open body languageProactively greet team members and guests, initiating interaction to provide serviceAlways use a positive parting remark to end the conversationEssential Job Functions:Responsible for practicing, supporting, and promoting Rivers Core Values at all timesPractice teamwork, support fellow Team Members, and create an energized, positive work atmosphereMaintain grooming and uniform standards. Overall appearance is to be immaculate and nametags are to be worn at all timesProvides exceptional customer service to guests at all timesBe aware of and handle guest opportunitiesMaintain daily log, i.e. time clocks, sign-in sheets when availableFunctions as a Security Shift Manager as a primary position and performs the duties of an E.
M.
R. when the need arisesRespond to and assist with emergencies, including but not limited to fires, medical, and criminal activity, in accordance with established proceduresRespond to disturbances in order to defuse the incident. Be prepared to become involved in a physical confrontation when necessary. Always remain AlertObserve, report, and take-action with respect to all suspicious, unusual situationsResponds to suspicions of problem or underage gambling and alcohol or drug intoxication in accordance with established procedures and protocolsHas a basic understanding of stress response and methods to ensure personal well-beingComplies with regulations on the handling of the deceased, protection of property and evidence at the scene, while awaiting additional EMS resourcesInterviews guests and Team Members when security incidents occurContacts manager when security situations require intervention beyond scope of authorityObtains assistance for accident victimsWrites detailed security reportsKnowledge in various computers programs including Microsoft Office (Word, Excel, etc.) preferredEnsures compliance with operational procedures for activities such as guest service standards, fire prevention emergency response, guarding and patrolling the physical property, orienting and monitoring of personnel involved with gaming protection activities, and investigation of accidents and criminal acts.
Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Pennsylvania Gaming Control Board regulations and guidelines.
Manages Security Officers, Security Officer-Class II, Senior Security Officers, Patrol Officers, and Supervisors assisting with guest interactions and transactions as needed.
Responsible for developing criteria and suitability for future candidates.
Confers with representatives of management to recommend policy changes, determines need for programs and training, and coordinates programs with the casino's goals and objectives and regulatory requirements.
Works with representatives of local government to ensure cooperation and coordination of casino activities with law enforcement and firefighting agencies.
Directs activities of workers involved in workplace safety programs.
Reviews and approves all Security Officer performance.
Hires, trains, and manages staff is in accordance with organizational and approved departmental policies, practices and programs.
Ability to successfully fulfill the pre-employment processPerforms all other duties as assigned.

Qualifications:
Must be 18 years of age or older.
Bachelor's degree preferred.
Two or more years of previous experience in security or law enforcementPrevious supervisory experience preferredGaming leadership experience preferredKnowledge of state gaming regulations, safety and security practices and protocols.
Background and knowledge of security operations, Occupational Safety and Health association (OSHA) regulations, safety, investigation, and legal issues.
Excellent oral and written communication skills.
Excellent leadership/motivation skills.
Excellent organization and planning skills.
Excellent knowledge in various computers programs including Microsoft Office (Word, Excel, etc.).
Available to work flexible shifts, weekends and holidays.
Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
Ability to work in a noisy and smoky environment.
Must occasionally move and lift up to 25 pounds.
Able to work with others while maintaining a positive and professional demeanor.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.