ServiceNow Program Director

4 weeks ago

Washington, United States Serigor Inc Full time

Job Title: ServiceNow Program Director (ONSITE)

Location: Washington, DC

Duration: 12 Months+

Job Description:

As the Director of ServiceNow, you will manage and supervise multiple teams responsible for maintaining the ServiceNow platform. Your platform-related duties encompass budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage. Personnel responsibilities include job description creation, recruitment, vacancy fulfillment, and performance review assistance. Additionally, you will develop roadmaps, provide leadership transparency, collaborate with other teams, and align platform direction with business needs.

Responsibilities:

  • This position will be crucial in overseeing the full lifecycle management of IT products within the ServiceNow application suite.
  • Lead in the strategic planning of IT product lifecycles, guiding them from conception to implementation.
  • Lead as the Senior Program Manager, specifying requirements, ideating, and managing the technical development and launch of new IT products.
  • Collaborate closely with customers, understand their business objectives, and lead technical discussions to align with their strategic objectives and priorities.
  • Ensure ServiceNow Solution Design is aligned with the business needs while also designing sustainable solutions.
  • Provide expertise on the capabilities of the ServiceNow platform and the vendor's product roadmap.
  • Work with your team to facilitate their growth and provide mentorship, supporting their professional development.

Qualifications:

  • Minimum 8 years in IT project/program management and 5 years in Agile development
  • Excellent oral and written communication skills, effective in challenging and evolving environments
  • Expertise in program/project planning, budget tracking, status reporting, risk management
  • Proficient in analysis, requirements gathering, testing, quality assurance, change management, operations and maintenance support

Minimum Education/Certification Requirements:

  • Bachelor’s degree in IT or related field or equivalent experience; or a current Project Management Professional (PMP) Certification

Skills:

  • experience IT project/program management including planning, budget tracking, status reporting, risk management-Required-8-Years
  • experience with ServiceNow platform, including implementation, ongoing enhancements among multiple stakeholder organizations-Required-5-Years
  • experience with ServiceNow's capabilities in the IT Service Management function.-Required-5-Years
  • managing User Stories and Product Backlog in ServiceNow-Required-5-Years
  • experience with Agile Software development methodology including qualitative and quantitative measurement of quality-Required-5-Years
  • with briefing C-suite staff on the statis of enterprise projects-Required-4-Years
  • Experience-Required-11-Years
  • Development Lifecycle experience-Required-11-Years
  • gathering and documentation-Required-11-Years
  • Office/PowerPoint experience-Required-11-Years

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