Regional Supervisor

7 days ago

Houston, United States AOG Living Full time

Our national multi-family management company seeks an experienced Regional Supervisor with a "Whatever it Takes" attitude, a strong marketing background and experience with conventional lease/up and value add type properties; to oversee the management of portfolios located in the Houston, TX market.


JOB SUMMARY

The Regional Property Supervisor is responsible for overall fiscal accountability, marketing development, personnel and physical plant management of a multi-property residential portfolio. Also acts as a management representative in dealings with various property owners. Will also implement policies, procedures and practices that enable each community to meet and exceed the operational performance objectives of Allied Orion and clients.


REPORTS TO: Regional Vice President, Senior Regional Vice President and/or President


SUPERVISES: Community Managers and oversees staff management of assigned portfolio.


TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS

• Certified Apartment Property Supervisor (CAPS)

• Certified Apartment Manager (CAM)

• Accredited Resident Manager (ARM)

• Certified Occupancy Specialist (COS) preferred.

• Tax Credit Specialist (TCS) preferred.

• Fair Housing and TDHCA training preferred.

• Active/participatory apartment association membership preferred.


KNOWLEDGE, SPECIFIC AND ABILITIES

• Firsthand experience in multi-site property management and residential property operations, including all aspects of managing the physical, operational, financial and customer service performance of a wide variety of asset types under different market conditions for Class A, B, C, Tax Credit, Section 8, multi-state, rehabilitation, and new construction.

• Employment history that demonstrates the application and usage of a sales, marketing, and customer service background sufficient to resolve customer complaints and issues, complete financial and other reports and documents and increase sales revenues.

• Demonstrate supervisory skills sufficient to lead, direct, evaluate and mentor subordinates and peer team members.

• Demonstrate the ability to read, write and communicate effectively to comprehend and complete legal, financial and Human Resources documents, and create and make presentations to senior management, clients, and others.

• Demonstrate mathematical and analysis skills necessary to understand and interpret financial records, budgets, and other fiscal reporting information.

• Must be able to apply common sense understanding and use independent judgment on a continual basis to determine actions, priorities and direct the work of others.

• Must handle stressful, urgent, novel, and diverse work problems daily. Emotional stability and personal maturity are important attributes in this position.

• Proficiency in using office equipment, property management software(s) used by the Company, as well as Microsoft Office (Word, Excel, and PowerPoint) to complete required reports and employment documents.

• Must have basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws and Local, City and State Ordinances.



ESSENTIAL FUNCTIONS:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


1. Fiscal accountability for portfolio performance


a. Develop annual budgets for assigned properties in your portfolio and analyze financial statements, reconcile monthly statements against approved budget and work with Regional Supervisors, Community Managers, Property Accountants, Client/Owner, and others to address and resolve issues in the financial performance of the portfolio.

b. Ensure the portfolio and individual properties meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial market and operational reports and develop and implement appropriate action plans to achieve goals.

c. Account for monthly budget variances and implement new strategies when required. Suggest budget adjustments related to objectives and goals.

d. Review, analyze and interpret market data to identify trends that may impact the performance of the portfolio and work with Regional Managers and others to develop and implement market plans that drive occupancy and revenue growth.

e. Monitor asset maintenance issues and recommend capital improvements to maintain property market positions. Handle all major purchase approvals.

f. Monitor for compliance as it applies to any affordable housing programs.


2. Personnel Management


a. Use effective techniques to screen, hire, orient and train new management personnel with established company guidelines.

b. Assist Regional Supervisors in recruiting, interviewing, and training all property staff positions.

c. Oversee, implement, or participate in on-going staff training, coating, counseling, and guidance. Monitor management and staff performance, motivation, and cross-training. Develop employees through performance feedback and challenges. Ensure dedication, diligence, conscientiousness, etc. Delegate responsibilities and special projects to managers as necessary.

d. Document employee performance properly and take necessary action on a timely basis. Correct employees promptly rather than allowing poor performance to continue.

e. Promote staff harmony through support, effective leadership, and positive examples.

f. Ensure all corporate responsibilities and on-site administrative functions pertaining to personnel are timely (i.e., performance evaluations, transfers, promotions, time sheets, bonuses, etc.)

g. Ensure consistent on-site management and staff compliance with company policies, procedures, and industry regulations (i.e., Fair Housing, OSHA, Safety, etc.)


3. Develop, implement and monitoring of marketing and action plans


a. Regularly monitor market trends and portfolio competition.

b. Monitor and manage the portfolio rent rolls to maximize income.

c. Along with Community Managers, develop and monitor an active renewal program.

d. Monitor all leasing personnel and activity in portfolio to ensure top performance.

e. Develop and assist Community Managers with marketing plans.

f. Pinpoint needs, develop strategies and assistance as needed.


4. External and internal client/customer relations


a. Coordinate property owner’s desires with responsible management techniques.

b. Handle and resolve current/former resident situations through established company guidelines and practices on a timely basis.

c. Handle and resolve vendor or contractor situations on a timely basis.


Allied Orion Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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