Healthcare Call Center Representative

2 weeks ago

Washington, United States nTech Workforce Full time

Pay Rate: $24/hr on W2


Schedule:


  • Oct 17th – Last date for submitting Applications.
  • Oct 24th – Interviews – Candidates must be available all day on the 24th
  • Oct 25th – Offers
  • Nov 15th – Background Checks Due
  • Nov 21st – Onsite Orientation & Stress Test
  • Nov 25th – Day 1 / Training Start Date


Must-Have:


  • Comfortable providing a Photo ID Copy


Orientation and Equipment Pick-up:


  • MUST have transportation to the worksite separate from the train. This can include a personal vehicle, ride share, Uber, etc. The reasoning behind this is that, when picking up equipment, relying on public transportation creates a substantial challenge for transporting the boxes – which are sizeable. We also recommend they store and keep the boxes the equipment comes in for when it needs to be returned.
  • Must have an ethernet cable and hook to it if need be.
  • Must have full access to an ISP router in residence (should not be in another person’s room where it cannot be accessed).
  • Need a desk or workspace with a minimum of 50 inches to support the monitor configuration that is close to 10-15 feet to their ISP router.


Terms of Employment:

  • Contract, 3 Months (Temporary Assignment)
  • This position is 100% remote. Candidates must reside in a commutable distance to Washington, DC (20002) to consider equipment pickup and one-day onsite orientation.
  • There will be six (6) weeks of training (11/27-1/6) between the hours of 8:30 am – 4:30 pm (EST). Absences are NOT permitted during this period.
  • This position is a typical Monday – Friday, first shift role.
  • Hotline Hour of Operation: 8:00 AM - 6:30 PM Eastern


Overview:

Our client is seeking 6 Contact Center Representatives to support “Open Enrollment Season” for eligible members in the federal space. Core responsibilities include:

  • Answering 80-100 calls per day from company members pertaining to Open Enrollment questions.
  • Adhering to HIPAA guidelines and other relevant state and federal regulations, and company policies regarding compliance, integrity, patient privacy, and ethical billing practices.
  • Meeting set Key Performance Indicators (KPIs).


Required Skills & Experience:

  • 3+ years of professional experience.
  • Recent experience working in a high-volume inbound call center environment preferably within the healthcare insurance industry with knowledge of open enrollment.
  • Passionate about providing top-notch customer service.
  • Experience in a quality/production/metrics-driven environment with Key Performance Indicators (KPIs) such as average speed to answer, total calls taken, etc.
  • Highly familiar with Microsoft Word, PowerPoint, Excel, and Outlook.
  • Excellent verbal and written communication skills.
  • Excellent time management and organizational skills.
  • Ability to work effectively in a remote setting.


Preferred Skills & Experience:

  • Exposure to health care, health insurance, and/or medical industries.

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