General Manager

2 days ago

Denver, United States Prism Places, Inc. Full time

The General Manager is responsible for overseeing the daily operations of the portfolio and is accountable for all business, financial, and management aspects of the assigned assets and employees. The General Manager is client-facing and responsible for high-level communication and/or direction to clients, management team, and service partners. Candidates must possess strong leadership and property management capabilities, as well as the ability to work independently under minimal supervision.


RESPONSIBILITIES

  • Create a first-class experience for customers through establishing and maintaining exceptional day-to-day operating standards including contracted services, oversight of the property’s preventative maintenance program, development of a comprehensive energy and capital plan.
  • Develop and track portfolio KPI’s against competitive property set and present monthly performance update to internal team and partners
  • Ensure development of plans to minimize incidents or reverse any negative trends. Ensure property safety systems are up to code, maintained and inspected.
  • Ensure timely and smooth completion of tenant build-out in collaboration with the development and construction team as per lease requirements. Overcome obstacles that can otherwise delay tenant construction.
  • Oversee the work process for ongoing services – including developing RFP, evaluating contractor submissions/bids, developing service agreements, work inspections, assuring project is completed in accordance with terms of service agreement and required documentation is delivered prior to project close-out and/or payment.
  • Develop and retain a highly skilled management team. Provide employees with appropriate training to create an environment that maximizes performance and adheres to all company policy and procedures.
  • Use expertise to drive decisions with regard to financial and physical performance of the assigned asset(s) (i.e. reduce open A/R balances, increase income, grow rents, manage operating expenses, analyze troubled tenants and make recommendations, prepare budgets, prepare monthly, quarterly, and annual financial reports) in accordance with NOI objectives.
  • Establish meaningful relationships and understand the business of all merchants and tenants by gathering/analyzing information from such to maximize the sales productivity.
  • Support/drive execution of the Action Plan as defined in the Business Plan.
  • Collaborate with development and construction team on development / redevelopment projects.
  • Establish relationships with the local community (residents, community groups, elected officials, businesses, etc.) to advance the strategic plan (i.e. address and follow up on tenant concerns, active participation in community/HOA meetings & events).
  • Collaborate in developing and implementing a marketing plan for assigned asset(s) and overseeing marketing events to enhance consumer experience and drive traffic.
  • Identify and implement ancillary income, temporary leasing & sponsorship opportunities that support the asset strategic plan.
  • Collaborate with leasing team on tenant selection, merchandising strategy, lease renewals, lease terminations, and support leasing efforts of both existing and proposed projects.
  • Work on special projects/ongoing initiatives according to current needs.


QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience
  • Minimum 5 years of prior operations or property management experience in a retail or mixed-use environment.
  • Working knowledge of maintenance and operational functions
  • Ability to read and understand complex leases, blueprints, architectural drawings and other schematics
  • Familiar with applicable building codes and regulations
  • Good working knowledge of budgeting, accounting and financial analysis
  • Solution oriented and results driven. Strong leadership and interpersonal skills
  • Proficient computer skills with previous Yardi experience
  • Excellent written and verbal communication skills

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