Workforce Management Specialist I

2 weeks ago


Atlanta, United States Ancestry Full time

The Workforce Ma nagement Specialist I performs essential functions of real-time management, capacity planning, and schedule administration as part of the Workforce Management Program. The Workforce Management Specialist I creates valuable reporting on KPIs, reviews future staffing and time-off requests to ensure accurate staffing is on hand to manage forecasted volume, track and report on departmental shrinkage, and recommends process improvements to enhance the help-seeker experience



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