Credit/Collections Officer I

Found in: Appcast US C2 - 2 weeks ago

Los Angeles, United States AMISEQ Full time

Responsibilities:

  • Responsible for answering inbound calls and making outbound calls to clients who are past due on their accounts.
  • Good communication skills are essential, as the credit/collections officer will be trying to recover company losses by obtaining payments from delinquent clients.
  • Must be able to handle basic math to set up payment plans based on budget information provided by clients, and must be able to calculate the amount a client can afford to pay each month based on that budget.
  • Good phone manners are required.
  • Must be able to look over an account history and identify any past problems or potential future problems when setting up payments or discussing a settlement.
  • Should be able to respond to caller concerns and difficulties with a sense of empathy and understanding, but should be able to firmly request that each client make his or her due payment or make some arrangements to begin paying off the delinquent account.
  • Identify and communicate with customers with delinquent accounts by mail, phone, etc.
  • Work out terms for payment or initiates other actions as necessary.
  • Ensure collections operations function smoothly and effectively.

Must Have:

  • Answer customer inquiries by chat, email, and phone.
  • Provide functional troubleshooting, product feature explanation, and assists with enhanced product features or changes.
  • Technical mentoring: teaches and provides technical support to front-line agents.
  • Clear and concise case documentation in shared QuickBase return records.
  • Handles multiple tasks, switches priorities, and focuses as needed.
  • Maintaining a work queue and meet service level metrics.
  • Collect account balances.
  • Make outbound calls to customers to provide options to resolve balances due.
  • Run Credit Report.
  • Make a decision(s) to delay the collections of a balance due.
  • Perform other Payroll Collection activities such as closing customer accounts and collaborating with various departments to make the best decision possible.
  • Positive attitude and team player who demonstrates company values.

Education:

  • High school diploma or GED is required

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