Information Technology Support Specialist

30 minutes ago


Sacramento, United States System Soft Technologies Full time

Location: 100% Onsite- Sacramento, CA

Summary:

Seeking a skilled IT Support Technician to join a State Agency. This position involves providing comprehensive IT support to a designated customer base, ensuring adherence to departmental standards, and addressing technical needs at other customer sites when required. The ideal candidate will have strong technical expertise, exceptional customer service skills, and experience with technologies such as MECM (Microsoft Endpoint Configuration Manager), DUO, and NetMotion. This is an onsite role requiring an in-person interview.


Responsibilities:

  • Provide second-level Service Desk support to resolve hardware, software, and network-related issues.
  • Assist customers with DUO, NetMotion, and network resource connectivity, ensuring seamless user access.
  • Deploy MECM GUI and Headless images and execute manual or task-sequence-based software deployments.
  • Image, install, and relocate IT-related equipment to meet user and organizational needs.
  • Maintain accurate hardware and software records in Manifest, ensuring timely updates.
  • Troubleshoot and resolve issues with Windows operating systems and related applications.
  • Assist users in operating system, application, and hardware operations with a focus on clear communication and efficiency.
  • Deliver desk-side support as required (approximately 15%) in addition to remote resolutions (85%).
  • Document issues and resolutions clearly and interact professionally with end-users.


Qualifications:

  • MECM experience, including deployment of images and task-sequence software packages.
  • Proficiency in troubleshooting and supporting DUO and NetMotion technologies.
  • Strong knowledge of Windows operating systems and Active Directory or other identity management systems.
  • Exceptional customer service skills with a focus on timely issue resolution.
  • Ability to manage shifting priorities effectively in a fast-paced environment.
  • Excellent verbal and written communication skills for documentation and user interaction.
  • Experience updating and maintaining hardware and software inventory systems like Manifest.



  • Sacramento, California, United States State of California Full time

    About the PositionThe State of California is seeking an experienced Information Technology Specialist to join our team. As a member of our Enterprise Development Team, you will be responsible for software development tasks, including maintaining existing systems and developing new enterprise applications.This role involves participating in all phases of the...


  • Sacramento, United States System Soft Technologies Full time

    Location: 100% Onsite- Sacramento, CA Summary: Seeking a skilled IT Support Technician to join a State Agency. This position involves providing comprehensive IT support to a designated customer base, ensuring adherence to departmental standards, and addressing technical needs at other customer sites when required. The ideal candidate will have strong...


  • Sacramento, United States State of California Full time

    Applicants who previously applied to JC-447055 will not need to reapply as your application will be considered for this vacancy. Under the direction of the Information Technology Supervisor II, the Information Technology Specialist I (ITS I) is responsible for demonstrating full competence in a specialized analytical role and is responsible for providing on...


  • Sacramento, United States State of California Full time

    This is a readvertisement of JC-449540. In order to be considered for this vacancy you will need to reapply under this advertisement. Are you looking for a fast-paced and challenging Lead IT Support position ? Do you enjoy the flexibility of part-time remote work ? Would you embrace the challenges and rewards of working for a department responsible for...


  • Sacramento, California, United States State of California Full time

    About the RoleThis exciting opportunity as an Information Technology Analyst offers a unique chance to work with a talented team of professionals in the State of California. As an IT Analyst, you will be responsible for designing, implementing, and maintaining complex systems and applications that support the organization's mission and goals. This role...


  • Sacramento, California, United States State of California Full time

    Job OverviewThe State of California seeks a highly skilled and experienced Information Technology Manager II to lead the Project Management and Procurement Branch. As a key member of the Enterprise Services Bureau, this role is responsible for managing large-scale enterprise technology services, providing project management and oversight, and overseeing IT...


  • Sacramento, United States State of California Full time

    INFORMATION TECHNOLOGY MANAGER II- INFORMATION TECHNOLOGY DIVISION/ PROJECTS AND PROCUREMENT/ SACRAMENTO HQ The reporting location for this position is Headquarters in Sacramento, CA. This position will work under the administrative direction of the Chief Information Officer (CIO). The Information Technology Manager II (ITM II) manages the IT...


  • Sacramento, California, United States Pacific Staffing Employment Specialist Full time

    About Pacific Staffing Employment Specialists:Pacific Staffing Employment Specialists is a leading provider of staffing solutions to the healthcare industry. With a focus on building long-term relationships with our clients, we strive to deliver exceptional customer service and innovative staffing solutions. Our team of experts works closely with clients to...


  • Sacramento, United States State of California Full time

    Under the general direction of the Assistant Program Budget Manager, the incumbent serves as the Chief of the Information Technology Consulting Unit (ITCU). ITCU is responsible for performing fiscal oversight of IT projects, and evaluating the fiscal, operational, and programmatic impacts of new statewide policies and directives proposed by the California...


  • Sacramento, California, United States Public Consulting Group Full time

    Job OverviewWe are seeking an experienced IT Project Manager to join our team at Public Consulting Group. As a leading public sector solutions implementation and operations improvement firm, we partner with health, education, and human services agencies to improve lives.The ideal candidate will provide project management services for large-scale IT...


  • Sacramento, California, United States California Department of Corrections and Rehabilitation Full time

    **Company Overview**The California Department of Corrections and Rehabilitation is a leading organization in the field of correctional services. Our mission is to enhance public safety through effective rehabilitation programs and safe custody.We are committed to fostering a diverse and inclusive work environment that values creativity, innovation, and...


  • Sacramento, California, United States Gainwell Technologies Full time

    Job DescriptionAs the Information Security Officer at Gainwell Technologies, you will play a crucial role in managing our Contractor's Information Security Office and ensuring compliance with contractual information security requirements. Your primary responsibilities include:Leading security operational governance activities, collaborating with multiple...


  • Sacramento, California, United States State of California Full time

    Key ResponsibilitiesProvide technical support to Academy and Organizational Development Section staffManage the Academy Cadet Laptop ProgramMaintain inventory of equipmentProvide instruction to cadets on laptop usage and maintenanceMaintain office files and records


  • Sacramento, California, United States MXR Imaging, Inc. Full time

    Job Overview:We are seeking a highly motivated Diagnostic Imaging Support Specialist to join our team at MXR Imaging, Inc. This is a unique opportunity to work with cutting-edge medical imaging technology and make a real difference in people's lives.About the Role:As a Diagnostic Imaging Support Specialist, you will be responsible for providing technical...


  • Sacramento, California, United States MSCCN Full time

    **Job Overview**MSCCN seeks a skilled Help Desk Support Specialist to provide top-notch technical support to clients via various channels. As a key member of our team, you will be responsible for resolving technical issues and providing timely assistance to ensure seamless service delivery.**Key Responsibilities:**Provide exceptional customer service and...


  • Sacramento, California, United States Medtronic in Full time

    **Pain Intervention Clinical Support Specialist Role**Job Overview:**We are seeking a skilled and experienced Pain Intervention Clinical Support Specialist to join our team. In this role, you will provide critical support to customers, including physicians, hospital personnel, and office staff, to ensure they have the necessary information and resources to...

  • IT Support Specialist

    16 hours ago


    Sacramento, California, United States State of California Full time

    Job SummaryWe are seeking a highly skilled Information Technology Associate to join our team at the California Highway Patrol Academy. As an IT Associate, you will provide technical support to Academy and Organizational Development Section staff, manage the Academy Cadet Laptop Program, and maintain inventory of equipment.


  • Sacramento, California, United States L&T Technology Services Full time

    About this roleWe are seeking a highly skilled Project Management Specialist to join our team at L&T Technology Services. As a key member of our project management team, you will be responsible for leading and coordinating projects from inception to delivery.Key responsibilities:Maintain processes for managing scope during the project lifecycle, measuring...


  • Sacramento, California, United States EPIQ Systems Full time

    About EPIQ Systems:EPIQ Systems is a leading provider of technology solutions for various industries.Our Mission:To deliver exceptional service and support to our clients, enabling them to achieve their goals.Why Join Us:Collaborative and dynamic work environment.Opportunities to work with a diverse range of clients and projects.Award-winning company...


  • Sacramento, California, United States Twin Rivers Unified School District Full time

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Twin Rivers Unified School District. The successful candidate will provide reception services, monitor attendance, and perform general clerical tasks to support student registration and health assistance.**Job Description**The Administrative Support...