Supervisor Customer Service
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SUPERVISOR CUSTOMER SERVICE & QUOTATION Full-Time | Perrysburg, Ohio Lead Customer Excellence at IMCO. We are seeking a customer-focused leader who thrives on building relationships, solving challenges, and developing high-performing teams. This role oversees our customer service team and quotation process while helping deliver an exceptional customer experience.
Why Join IMCO? Opportunity to lead a critical customer-facing team
Collaborative and supportive work environment
Stable manufacturing organization with a strong reputation for quality
Professional growth and leadership development opportunities
Direct impact on customer satisfaction and business success
What You Will Do Lead, coach, and develop the customer service team
Manage the quotation preparation, review, and delivery process
Handle escalated customer inquiries and complaints
Develop and improve customer service procedures
Coordinate with Sales, Production, and other departments
Monitor performance metrics and identify improvement opportunities
Maintain CRM and ERP customer data
Prepare reports for management review
What We Are Looking For High School Diploma or GED
Experience as a Customer Service Supervisor, Quotation Supervisor, or similar role
Strong understanding of customer service principles
Excellent communication and interpersonal skills
Ability to manage and motivate a team
Strong organizational and multitasking abilities
Experience with CRM and customer service software
Wage and Schedule We have a position available on the following shift, with a base rate of $22.00/hour.
8:00 AM
- 5:00 PM, Monday
- Friday, with an hour lunch.
IMCO Carbide Tool Inc. is an Equal Opportunity Employer.
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