Project Manager

4 days ago

Wixom, United States PTG Full time

Purpose

This person will plan, execute, and finalize AV and digital signage national installation projects according to strict deadlines and within budget.


Responsibilities

Project Planning and Execution

  • Build and execute detailed project plans, schedules, and updates.
  • Clearly understand and communicate the project scope to stakeholders.
  • Organize and manage all components needed to initiate, run, and conclude projects.
  • Ensure all project requirements are completed on time and within budget.

Budget and Risk Management

  • Maintain overall project budget, tracking and managing job costs.
  • Mitigate risks to ensure projects are delivered at or below budget.
  • Process and respond quickly to last-minute changes and requests, including outside normal business hours.

Collaboration and Communication

  • Work closely with internal teams clearly communicating timelines, budget constraints, etc.
  • Communicate with the client on a regular basis providing updates on a daily, weekly, monthly basis – working to build a strong relationship built on trust and transparency.
  • Review CAD designs and scope of work for accuracy and consistency.
  • Document and track all communications related to project progress.
  • Participate in project kickoff calls to capture necessary information.
  • Transition projects to the Customer Service and Support department upon completion.

Field Operations

  • Manage field installations and ensure compliance with project requirements.
  • Follow up on shipments to and from field operations.
  • Travel to new sit locations may be required – rare but often last minute.

Issue Resolution and Quality Control

  • Resolve product or service issues by clarifying customer complaints and coordinating with internal teams.
  • Initiate RMA and warranty processes with clients and technicians, working with RMA team to see through completion.
  • Process and react quickly to last minute changes and requests – often times beyond normal business hours.

Administrative and Reporting

  • Process necessary project paperwork, including budget progress reports, back charges, project photos, and installer invoices.
  • Ensure jobs are reconciled and submitted for billing weekly.
  • Request job close-out documentation from clients and subcontractors.
  • Submit daily time billing in the ERP system.

Continuous Improvement

  • Participate in ongoing technical training and development.
  • Manage and maintain task boards efficiently.
  • Perform other duties as assigned.


Qualifications

  • 3-4 years AV and/or Construction project management experience preferred
  • Bachelor’s Degree in business or related field preferred
  • Must possess ability to perform successfully in fast-paced, deadline driven atmosphere
  • Must be capable of building a project plan
  • Must understand the various project billing methods and create a schedule of values (AIA, progressive, project completed etc.)
  • Excellent written and verbal communication skills
  • Strong computer skills including Internet, Excel/Word/Outlook, Q360 experience a plus
  • Detail-oriented, organized, and experienced in keeping others on task

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