Customer Program Manager

WEC Energy Group is one of the nation’s largest electric generation, distribution and natural gas delivery holding companies. We employ over 7,000 people in our energy companies and service subsidiaries. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters.

WBS, a subsidiary of WEC Energy Group, is seeking a Customer Program Manager to focus on analysis, planning and evaluation of the energy efficiency programs and initiatives for our Wisconsin Public Service and We Energies subsidiaries.  This position is located at our Green Bay, WI location and offers a hybrid work option.

Does designing solutions, managing programs to help customers save energy and money excite you? If you are a highly skilled program manager adept at translating analysis into actionable strategic decisions, this position could be the right fit for you

Come join our team of energy efficiency professionals within WEC Energy Group, and enjoy being part of a Fortune 500 company focused on creating a bright sustainable future while providing a life-sustaining service to the more than 4.6 million customers and communities we serve. 

You can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every employee that’s welcoming, respectful and inclusive, with great opportunity for professional growth. 

The Customer Program Manager will leverage their technical and analytical expertise, data visualization, and statistical modeling techniques to support energy efficiency goals. These skills, plus excellent communications skills, will be critical as the individual leads, inspires and collaborates with internal teammates, external contractors and industry stakeholders.

• Manage and support customer programs, electric vehicle programs, and/or energy efficiency initiatives and offerings. 
• Drafts program goals and budgets, including working with internal and external stakeholders, updating budget forecasts and accruals, and completing budget reports.
• Develops documents for filing with utility regulators and other program stakeholders.
• Identify and implement program improvements; Set metrics and ensure accurate tracing of customer participation metrics.
• Maintain and improve relationships with program vendors, contractors, and implementers to ensure program success.
• Lead or coordinate responses to program data requests from internal and external stakeholders, as well as third parties, including working across departments to gather necessary information.
• Leads daily support of the customer experience for assigned programs and initiatives, including all relevant customer inquiries.
• Plan and implement program customer satisfaction surveys and report.
• Develops new programs and customer initiatives and offerings.

• Bachelor’s Degree Required. Preferred Majors: Business Administration, Marketing, Engineering, Public Policy, Social Sciences, or related discipline
• 3-5 years of relevant experience

• Strong project management, analysis, decision making and problem solving skills
• Knowledge of the utility industry; energy efficiency program planning, design, implementation and evaluation, and familiarity with state and national energy policy
• Excellent interpersonal and communication skills (both written and verbal)
• Expertise in Power BI, Statistical & Predictive Analysis, Database/CRM management or similar tools
• Proven relationship-building skills at all levels of the organization
• Excellent organizational skills with the ability to prioritize, pay attention to detail and manage multiple tasks
• Proficient in standard office software (MS PowerPoint, Word, Outlook, Excel, etc.)
• Experience in utility program/project support and/or management including working with program budget