Project Support Manager
4 weeks ago
Job Title: Project Support Manager
Location: Norfolk, VA
Salary: Call for Details
Industry: Shipbuilding/Industrial
Employment Type: Direct Hire
Duties & Responsibilities:
- Collaborate with the sales team to assist customers on-site with project implementation and the integration of new technologies and innovations.
- Aid the sales team by conducting product demonstrations, overseeing full-scale trials, and comprehending customer needs.
- Take charge of equipment setup, performance, and trial outcomes, ensuring customer satisfaction.
- Conduct troubleshooting, root cause analysis, and execute preventative and corrective maintenance on-site to meet customer service requirements.
- Maintain a daily Field Service Project Log to gather data for continuous improvement endeavors.
- Offer feedback and share insights to support ongoing development and cost-reduction initiatives.
- Participate in project planning with Regional and Sales Project Management teams to ensure seamless project initiation and execution.
- Effectively communicate with customers during project planning and on-site phases, managing evolving project scope requirements.
- Provide clients with training on the proficient, safe, and productive use of industrial coatings equipment.
Requirements:
- Minimum of 10 years experience leading coating projects, with expertise in estimating, budgeting, and cost control.
- Preferred associate's degree in a technical discipline.
- Ability to read and understand mechanical and electrical engineering design and assembly drawings, with proficiency in basic electrical and mechanical tasks.
- Strong adherence to site safety policies and procedures.
- Demonstrated leadership and conflict resolution capabilities.
- Excellent organizational and critical thinking skills with a strong sense of urgency to ensure customer uptime.
- Effective communication abilities across all levels.
- Proficiency in basic computer systems such as Microsoft Outlook, Word, and Excel.
- Strong attention to detail, task, and time management proficiency.
- Flexibility to travel extensively, including weekends as necessary.
- Preferred experience across various industries, including Oil and Gas, Large Shipyards, Water Storage, and Steel Fabrication.
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