Ocean Export Supervisor

2 weeks ago

Boston, United States RMG STAFFING Full time

We are looking for a Ocean Export Manager to work in the Boston Branch of an International company of freight forwarding.


Required experience

 

  • Facility with recognized freight software program
  • 1-3 years of International freight forwarding operations experience is required to complete the tasks asked of the Ocean Export Agent

Helpful Experience:

  • Air and road freight
  • Imports

We are an independent global freight forwarder and has been on a path of continued expansion and success for over many decades.


Job Summary :

The Operations Specialist is responsible for the handling primarily of Ocean export (including intermodal) / export files, including following the compliance guidelines that are in place, preparing quotes, and customer service.

The right candidate will need to be enthusiastic, positive and internally driven with a sense of urgency and whatever-it-takes attitude.


Essential Duties & Responsibilities :

  • Handle day-to-day ocean export shipments.
  • Some air and some import shipmebnts
  • Pre-alert agent and shipper; organize and prepare documentation for customers; follow up with steamship lines; maintain daily reports for pending shipments as required.
  • Ensure all required documents are received; send final documents as needed.
  • File AES and other required documentation to process export shipments.
  • Arrange pick-ups, deliveries and container loading as required.
  • Maintain customer service updates, including tracking cargo from origin to destination.
  • Set up billing and payables.
  • Other duties as assigned.


Desired Skills and Expertise :

  • Knowledge of freight forwarding with focus on air and ocean export operations.
  • Good working knowledge of Microsoft Office, with proficiency in Excel, Word, and Outlook; freight forwarding software
  • Commitment to excellent customer service, in support of both external and internal customers, utilizing effective communication and follow-up skills.
  • Ability to work effectively in a cross-functional team environment at all levels of the organization, or work independently with little or no supervision, to achieve results.
  • Effective interpersonal skills that result in loyal, long-term customer relationships.
  • Practical problem solving and decision-making skills.
  • Ability to work under time constraints using time management and organization skills, adjusting priorities based on workload or direction from customer or management


QUALIFICATIONS

  • 3 years experience in International freight forwarding logistics operations
  • Supervisor or management experience
  • 3 years of customer service experience.
  • Minimum high school diploma or GED.
  • Candidates must be legally eligible to work in the US.


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