System Administrator

3 weeks ago

Rochester Hills, United States Glorious Cannabis Company Full time

Systems Administrator

Job Summary:

The Systems Administrator will be responsible for the administration and management of systems used in support of all IT operations. Responsibilities include ensuring effective and efficient delivery of service, to include fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.

The ideal candidate will be an intuitive problem solver who is organized and detailed oriented. Candidate needs to be flexible and willing to provide cross functional support when needed. They’ll have good customer service and a positive attitude

Major duties/responsibilities:

  • Manage email, phone, and in-person support tickets in a timely manner.
  • Provide regular maintenance to hardware throughout various facilities.
  • Install, configure, and maintain computer hardware, software, systems, networks, cameras, and peripherals.
  • Configure devices issued to employees or corporate resources.
  • Oversee asset lifecycle to properly decommission and replace devices aging out.
  • Develops project requirements, cost estimates, replacement schedules and assists in installation, maintenance, and upgrades for a wide variety of network, hardware, and software solutions.
  • Manages network/computer/remote server software and hardware and maintains accurate warranty documentation.
  • Researches, evaluates, and makes recommendations on industry related trends and best practices and products.
  • Work with procurement department to standardize and create cost savings on IT contracts.
  • Maintain Camera, Alarm and Access Control and ensure employee access is assigned according to the security plan.
  • Oversee the ID card printing, assignment, and deletion process.
  • Oversee ERP access and provide basic support in conjunction with the ERP team
  • Assist the ERP team in creating power BI reports per departmental requests
  • Work with Marketing and Operations to create and manage Bartender templates for METRC labels throughout the facilities
  • Maintain the corporate directory, including employees without office 365 accounts, to accurately reflect the organizational chart, phone numbers and email addresses.
  • Maintain and ensure the appropriate level of access for each employee in METRC per state guidelines.
  • Spearhead/assist in cross department projects to advance short and long-term departmental goals, objectives, policies, and operating procedures.

Required Qualifications

  • 3+ years help-desk experience
  • Office 365 expertise
  • Azure Active Directory and basic networking
  • CCTV or Access Control experience a plus

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