Senior Network Engineer

3 weeks ago

Chicago, United States HCLTech Full time

Job Description – Regional Service Delivery Manager (RSDM- Network Data)

Location: USA

Mandatory Certification –CCNP

Preferred – CCIE

14+ Years of experience along with 3+ years in Network Operations & Service Delivery.

Customer Relationship Management

Primary Skill- Routing Switching

Excellent Communication and Presentation Skills

The position of a RSDM is responsible for the ongoing network operations management. The ideal candidate would have In-depth experience in Network Operations Services Delivery, Managing Stakeholder – Customer Relationship, Customer Communication and Escalation Management.

Hands on experience and technical orientation in networking technologies, such as routing, switching, wireless networking, managing heterogeneous and complex environment will be an advantage.

Skill Set Requirements


  • degree or equivalent experience.
  • Leadership skills.
  • Communications & Presentation Skills (Verbal and Written)
  • Client Experience.
  • Business acumen.
  • to foster relationships and present to C-Levels within the Client Organization.
  • skills in Microsoft Office product suite (PowerPoint, Excel & Word).
  • with Customer Premise Equipment (CPE) and network elements.
  • in Service Management related to Network, Managed Services, CPE, Security, Applications, Hosted / DCS Services, IT Services, Unified Communications. Monitoring Tools
  • to manage and negotiate with required internal and external organizations.


Key Responsibilities include:

  • Regional Service Delivery Manager will manage and oversee Network Operations for customer - assigned sector. This position is responsible for Operations and Delivery commitments and Resources to ensure profitability for HCL is achieved, customer satisfaction is met, and global corporate policies are adhered to.
  • and Proactive customer communications to ensure all customer concerns are addressed readily.
  • and Drive governance framework committed under service levels agreement and contracts.
  • and publish status reports for Incidents, Service Requests and Estimation/Solutions.
  • all reports are developed and distributed as required by the contract.
  • as the senior-level escalation point for network operations to resolve critical incidents
  • policy and procedures manual, conducts monthly service review meetings with key stakeholders.
  • leadership, management, direction, and technical oversight for the network operations department
  • operational support to resolve critical business issues that require deep network troubleshooting techniques and performance analysis
  • with peers and managers regarding system issues & participate in 24x7 on-call.

Experience of working in a multi-cultural, virtual team, across multiple geographical regions

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