Processing Service Representative

4 weeks ago

Phoenix, United States Chubb Full time

As a Processing Service Representative, you will be part of a diverse team accountable for processing customer accounts and contributing to the achievement of team, branch and corporate goals related to profit, growth, retention, rate, service, and producer/client relations. The main function of a Processing Service Representative is to rate, book, and issue insurance policies for their line of business within a fast-paced, deadline-oriented environment.

Job Responsibilities include:
 

  • Processing assigned work orders according to defined workflows and guidelines to deliver a quality product and internal customer service.
  • Ability to balance both quality and productivity expectations within a high-volume transactional work environment to help meet business and customer service demands.
  • Ensure that all policy documentation is complete, accurate, and complies with company policy.
  • Critical Communications with our business partners in the field to meet customer requirements and ensure a good quality product. 
  • Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.) 
  • Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries 
  • Work overtime as needed 

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