Team Lead, Operations Support
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Store Supplies ManagementAssist, source & manage Purchasing Orders (POs) for location equipment, services, store supplies and resourcesManage all incoming invoices for AP Workflow processingEnsure proper coding of all invoices to the relevant cost centersEstablish and maintain centralized systems and procedure reference manuals for key support role tasks in the locationTrain all new Sales Associates on cashiering proceduresReview training need for existing Sales Associates and conduct refreshers as necessaryHandle Customer ClaimsSupport frontline and Leader-On-Duty (LOD) in resolving customer claimsReview refund reconciliation and liaise with Loss Prevention for follow upTeam ManagementSupervise all direct reports to ensure the smooth operation of the support functions (i.e. cashiering, after sales service) on a daily basisIdeal CandidateSecondary School, High School Diploma or equivalent2 years' experience in cashiering and/or accounts payable; experience in leading and supervising teams preferredSolution-based, energetic, team oriented, ability to multi-task, composed under pressureGood leadership skills and able to work with a diverse teamProficiency in Microsoft Office applicationsFluency in English language and other language(s) as required by locationHourly Rate from $25.25 to $37.85DFS is an equal opportunity employer. It is the Company's policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.
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