Customer Success Analyst
Found in: Appcast US C2 - 2 weeks ago
POSITION: Customer Success Analyst
LOCATION: Dunwoody, GA (In Office)
Key Responsibilities:
Proactively manage a portfolio of client accounts, ensuring their ongoing success and satisfaction
Initiate and conduct outbound calls to customers, engaging them in conversations
Demonstrate a strong executive presence when interacting with clients, conveying confidence and credibility in all communications
Understand and empathize with clients' needs and concerns, effectively addressing them to ensure a positive customer experience
Identify upsell and cross-sell opportunities within client accounts, effectively articulating the value proposition of additional services
Qualifications:
Minimum 1 year of experience in consultative selling, account management or other customer success/nurture engagement work with a track record of building deep relationships
Problem-solving and troubleshooting capabilities
Ability to collaborate effectively with cross-functional teams
Excellent communication skills, both written and verbal
Bachelor's Degree
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