Client Services Analyst
3 weeks ago
Our client is currently seeking a Client Service Analyst with mortgage lending experience.
This is a 6-month contract-to-hire opportunity that is hybrid to downtown Chicago.
RESPONSIBILITIES:
- Works closely with the business including other Business Process Analysts, CSMs, and India to identify and address inefficiencies, control gaps and enhance client deliverables.
- Be the operational expert on escalations, process changes, fund level knowledge and impacts across other business groups.
- Assist team with investigating and resolving inquiries and exceptions; serve as a subject matter expert for the team and business unit.
- Close procedural gaps and enhance education across peer group.
- Participates or leads efforts that impact a functional process, task or deliverable within a BAU team or across teams.
- Demonstrates strong leadership skills when it comes to research and investigative processes on escalations or other client inquiries and be the spokesperson throughout.
- Documents changes to internal processes and communicates to PS about those change.
QUALIFICATIONS:
- A College or University degree and/or relevant work experience is required.
- 3-5 Years Industry experience or relevant senior client servicing role.
- Prefers mortgage lending background.
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