Customer Service Manager

3 weeks ago


Morris, United States LHH Full time

The ideal candidate is responsible for managing all aspects of the customer service department and lead generation process.

Responsibilities

  • Providing leadership communications to the customer service department
  • Training and developing new and existing customer service team members
  • Monitoring and reporting on KPIs to drive sales
  • Managing Return Merchandise Authorizations (RMAs) and sales orders
  • Maintaining a program to understand the root cause of product failures
  • Updating pricing on company website and customer database
  • Establishing performance benchmarks and hold team to those goals
  • Resolving customer conflicts and handle escalation procedures


Qualifications

  • Bachelor's degree or equivalent experience
  • 3+ years' of customer service
  • Excellent written and verbal communication skills
  • Strong experience with systems and CRM skills

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