Laboratory Assistant

2 weeks ago


Gaithersburg, United States SSi People Full time

Job Responsibilities:

Enhance the Customer Experience

  • To be the first line of support for the scientific community; reporting any concerns and ensuring these are closed out in a timely fashion, i.e., acting as a single point of contact and helping ensure minimal disruption.
  • Meet regularly with laboratory service providers to ensure open lines of communication.
  • Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
  • To be the point of contact for equipment maintenance in liaison with team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair.
  • Support decommissioning of old instruments and related documentation
  • Assist in the onboarding of new instruments, coordinating with applicable parties to ensure timely installation
  • Be involved in improvement work linked to the assignment.
  • Perform other tasks as needed.
  • Execution of regular inventory activities utilizing asset management tracking tools

Support your Team

  • To work with Customer and Clients staff to ensure quality and compliance within the laboratory.
  • To work with Client and customer staff to help maintain lab documentation and coordinate archiving.
  • To provide timely communication to lab users on impact of any site service work.
  • This role will work closely with other teams to seamlessly deliver lab support services.
  • May be required to cross-train and back-up other lab support areas.


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