Remote Customer Support Associate
4 days ago
United States
A-BLK
Full-time
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A-BLK is seeking a Customer Support Associate to provide high-quality support for our complex software platform while delivering a warm, human experience rather than scripted responses.
The role is remote, with a Monday to Friday schedule of 9:00 PM to 6:00 AM Manila time. US holidays are observed as per the client calendar. You will handle inbound inquiries by phone and email, assist with login issues, document cases clearly, and escalate complex problems when needed.
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