Employee Experience Manager

Job Title: Employee Experience Manager

Department: Employee Experience Management

Location: Dallas (Irving), Texas

Reports to: Derick Stonecipher, Organizational Psychologist/Director of Employee Experience

Job Type: Full-time

Job Summary: The Employee Experience Manager position at the American Bath Group is a unique, high-impact role. As a company formed through over twenty mergers and acquisitions since 2016, the American Bath Group is a company with tremendous opportunity to focus on key areas to improve its employee experience. The Employee Experience team is a small, agile group focusing on driving high-impact action throughout the organization using survey data, Kaizen events, and partnerships with key stakeholders. At present, the Employee Experience team has focused its efforts on driving action through its biannual Employee Experience Census survey and downstream Kaizen events. In addition to helping refine and execute the existing strategy, the Employee Experience Manager position will play a key role in developing the department into all phases of the employee lifecycle: Attraction, recruitment, retention & development, exit.

The role will initially focus on the biannual Employee Experience Census survey, assisting in execution, data interpretation, and partnering with stakeholders across the company to drive action. The role will progress into developing and implementing onboarding and exit surveys and partnering with leaders across the company to drive action. High-impact action will be facilitated at all levels in the company including corporate, divisional, and functional level. Key elements of the job include leveraging quantitative and qualitative survey data to close-the-loop and drive action plans with local and corporate leadership teams, assisting in root cause analysis and Kaizen events, providing expert insight into solutions, holding stakeholders accountable for implementing and sustaining action plans, and designing practices and processes that enhance each phase of the employee lifecycle. The position will collaborate with all functional areas of the business and will work alongside the Director of Employee Experience, as well as site-based and corporate Human Resources.

KEY RESPONSIBILITIES

Lifecycle Survey Administration (via Qualtrics)

o  Employee Experience Census survey (biannual)

o  Recruitment surveys

o  Onboarding surveys

o  Exit surveys

o  User File Validation

Survey Development

o  Recruitment surveys

o  Onboarding surveys

o  Exit surveys

Survey Data Interpretation & Report Out

o  Employee Experience Census survey data interpretation at the executive, divisional, and functional levels:

• Trends
• Performance Gaps
• Recommended Focus Areas

o  Monthly trend reports with divisional and functional leaders, and site-based HR.

• Onboarding Surveys: Trends, failure points, suggestive action.
• Exit Surveys: Trends, causes, suggestive action.

o  Monthly trend reports with corporate HR and Executive team.

• Onboarding Surveys: Trends, failure points, suggestive action.
• Exit Surveys: Trends, causes, failure points, suggestive action.

o  Generate predictive data report.

• Correlate survey data to employee turnover and engagement levels via the bi-annual EX Census survey data to determine relationships and establish mitigation plans.
• Generate Predictive validity report for the bi-annual Employee Experience Census survey.

Driving Business Results

o  Assist in facilitating training and Kaizen events related to bi-annual Employee Experience Census survey, as well as onboarding and exit survey data.

o  Dashboard and data training to all stakeholders

o  Provide resources and thought partnership to key stakeholders to drive action.

o  Survey close loop function and strategic action plan with local hiring managers divisional and functional leadership, site-based HR, corporate HR, and Executive team.

• Biannual Census Survey: Assist in action planning and accountability at corporate, divisional, and functional level. Host close-the-loop calls with stakeholders to ensure accountability. Partner with senior leaders to drive accountability.
• Onboarding Surveys: Assist in action planning and accountability to resolve issues and establish opportunities for improvement. Help establish systemic solutions for onboarding experience and process improvement at the local level. Work with Corporate HR to help establish and implement systemic methods for onboarding improvement at the global level.
• Exit Surveys: Help establish methods to mitigate future turnover locally and globally. Work with Corporate HR to help establish and implement systemic methods to mitigate future turnover.
• Frequency: Weekly

Program Development

o  Leveraging survey data and best practices to collaborate with corporate and site-based Human Resources to assist in designing seamless, effective onboarding programs, exit processes, engagement initiatives, and recruitment practices.

*The role is not limited to these functions, and long-term may expand into broader elements of employee experience and human resource management.

Qualifications/Skills: 

·       Bachelor’s degree in Psychology, Human Resources, Organizational Development, Business, or related field.

·       Master’s degree in Industrial Organizational Psychology is a plus, but not required.

·       5 or more years’ experience in Industrial Organizational Psychology, Employee Experience Management or Human Resources Management

·       Demonstrable results as an Employee Experience practitioner.

·       Ability to collaborate effectively with cross-functional teams, both in person and through digital platforms (e.g., Microsoft Teams)

·       Ability to build strong relationships with cross-functional team members.

·       Ability to execute in an agile work environment.

·       Strong understanding of human resources practices

·       Strongly attuned to employee experience trends and best practices

·       Proficiency in onboarding and exit survey creation

·       Proficiency in statistical analysis

·       Experience in developing and implementing company-wide projects and initiatives

·       Experience in Kaizen events and root cause analysis 

·       Ability to collaborate and achieve business results with diverse individuals and teams

·       Ability to conduct statistical analyses in Excel

Key Competencies:

·       Data Analysis

·       Problem-Solving

·       Critical thinking

·       Strategic thinking

·       Business Acumen

·       Technical savviness

·       Project management

·       Creativity and innovation

·       Adaptability

·       Communication skills

·       Empathy

·       Collaboration

·       Relationship Building

Work Environment: Onsite

Salary: $85,000

Benefits: 401k, Health Insurance (dental, vision, medical)

Travel Required: Yes

Time Allocation: 30% travel, 70% office

Workforce Size: 5000

Company Overview

The American Bath Group is a manufacturing, e-commerce, assembly, and distribution business specializing in bathing products. With seventeen divisions spread across 37 facilities in our North American footprint, our international organization is home to well-known companies in the bathing industry such as Vintage and Mr. Steam. Our 5000-employee workforce consists of a diverse range of backgrounds and skills working hard every day to build long-lasting reliable products that make a positive impact on people’s lives. From improving the quality of life for senior citizens, enhancing North America’s health and wellness, to giving back to our communities, the American Bath Group makes a true difference in the everyday lives of North Americans.

American Bath Group provides a comprehensive offering of bathware products, including showers, tub showers, bathtubs, shower bases, shower doors, bath and shower wall panels, jetted whirlpools and spas, vanities, steam units, kitchen and utility sinks through a broad portfolio of recognized brands. American Bath Group sells products through commercial, wholesale, e-commerce, and retail channels to a diverse base of builders, plumbers, general contractors, and individual end-users.

The American Bath Group is an equal opportunity employer. We are committed to providing an inclusive and diverse workplace, free from discrimination and harassment, where all employees are treated with respect and dignity. We embrace and celebrate the unique qualities, perspectives, and backgrounds of our employees, customers, and partners.