IT Cloud and Hosting Service Manager

Found in: Appcast US C2 - 2 weeks ago

Columbus, United States Safelite Full time

Does this position interest you? You should apply – even if you don’t match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.


A Brief Overview


Reporting to the Global Director of IT Cloud & Hosting, the IT Cloud and Hosting Service Manger will be responsible for the delivery and management of Cloud and Hosting management across the Belron/Safelite IT estate.

This role will be based in Columbus, Ohio with the occasional travel to regional technology centers/hubs as well as our Belron Group office in Egham, UK. Overnight stays may be necessary from time to time as needed.


What You'll Do

  • Ensures the stable running of the global Cloud hosting environment in collaboration with vendor(s) and country-based peers in a matrix-based organization and providing senior point of interface and accountability for all aspects of Cloud service delivery and assurance
  • Manages and supports the necessary tools to ensure the smooth running of Cloud operations and delivers robust, efficient, and professional operational IT service to key stakeholders
  • Manages the Cloud infrastructure elements of the IT project pipeline and monitors on-going progress against plan, to ensure delivery on time and within budget
  • Maintains documentation of systems, maps, procedures, user, and technical information
  • Manages any on-going Cloud-related escalations, and reviews/responds to out-of-hours critical incidents, as required
  • Manages both internal and third-party resources in delivering intended outcomes
  • Designs, plans, and develops Cloud and infrastructure services within the context of the IT strategy
  • Identifys opportunities for cost savings and optimization of existing services
  • Participates in re-occurring service reviews with vendors and relevant stakeholders
  • Overall lifecycle management of cloud service from provisioning, upgrades to decommissioning
  • Collaborates with Security to ensure any possible breaches are remediated and cloud infrastructure is continuously compliant with global standards
  • Jointly assesses future demands and submitted change requests against our cloud environment
  • Performs other duties as assigned
  • Complies with all policies and standards

What You'll Need


  • Bachelor's Degree or equivalent experience
  • ITIL, LEANIT and/or DevOps accreditation preferred
  • 7-9 years relevant experience Required
  • 4-6 years experience of IT service/technical management experience, within global Cloud (AWS/Azure/GCP) and co-location datacenter environments Required
  • 4-6 years experience of delivering a ‘migration to Cloud’ and datacenter consolidation program Required
  • 1-3 years leadership experience of managing a team in a fast paced, virtual, international, and demanding work environment Preferred
  • 1-3 years experience of working in a similar role managing various cloud environments across multiple countries and geographies required
  • 1-3 years technical assurance of a managed service required
  • Be Strategic by Supporting development of IT Service Strategy and IT Service Design (High proficiency)
  • Demonstrable history of operational and performance management of partners (High proficiency)
  • Excellent analytical skills, including an ability to anticipate and highlight potential issues and opportunities (High proficiency)
  • Management of Global Cloud Hosting budget and optimizing the spend (High proficiency)
  • IT Cloud Management and IT Service Management (High proficiency)
  • Delivering Cloud Migration programs (High proficiency)
  • Communication skills – both written and verbal (High proficiency)
  • Strong self-motivation, ability to work independently with little supervision (High proficiency)
  • Experience in managing vendors and suppliers in meetings and exceeding committed levels of service (High proficiency)
  • Strategic and analytical thinking (Medium proficiency)
  • Facilitation skills (Medium proficiency)
  • Networking (across multiple functions, business units, external stakeholders) (Medium proficiency)
  • Ability to work with ambiguity and uncertainty (Medium proficiency)
  • Understanding of IT methodologies in particular DevOps (Medium proficiency)
  • Relevant technical and security qualifications for Cloud (Medium proficiency)

What You'll Get:


  • Competitive weekly pay and bonus opportunities.
  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Annual in tuition reimbursement.
  • View all our health, wealth and life offerings at www.safelitebenefits.com.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

#LI-LS1

#LI-Hybrid

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