Product Analyst

Found in: Appcast US C2 - 2 weeks ago


Charlotte, United States Optomi Full time

Product Analyst


The Customer Solution team looks to improve the customer experience by providing timely and relevant communications through digital mediums and self-serve applications. More specifically, the different experiences focused on are Natural Gas, Outage, Outbound Communications, Billing & Payment alerts, Service Alerts and Platforms, Customer Mobile App, Renewable Energy Distribution, and more Each of these areas have dedicated scrum teams and leverage an agile framework to support the existing programs along with creating new ones.


This Product Analyst position will support existing teams over usage alerts, email, and text. This role will help understand our customer’s needs along with other business requirements to ensure optimal solutions are delivered.


Skills Required:

  • Work closely with the development teams, testing, refining, and helping business partners adopt the solutions through close engagement
  • Jira, AWS experience
  • Comfortable working in programs, testing, story writing, communications
  • Background in usage alerts, email, and text


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