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Customer Care Representative

2 weeks ago


Norton, United States The Davis Companies Full time

Key Responsibilities:

  • Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers.
  • Accurately enter all received orders and communicate any exceptions to customers.
  • Master the Syspro operating system to enter orders, retrieve customer history, stock status and sales order status.
  • Process Return Material Authorizations and Credits.
  • Maintain account relationships with key decision-makers at dealer accounts.
  • Create and assemble marketing materials for Sales Representatives
  • Proof/edit documents as assigned.
  • Complete other duties as assigned.

Requirements:

  • Experience in a customer service role.
  • Strong communication skills.
  • Experience with entering data and looking up data within an ERP system.

Retail Industry experience is a plus