Housekeeping Manager

3 weeks ago

Visalia, United States Welcome Group Full time

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.


The position is at the Visalia Marriott at the Convention Center-Visalia California.


The Executive Housekeeper directs all aspects of Housekeeping including cleanliness, guest service, accounting/budgeting, asset protection, inventory control and human resources. The Executive Housekeeper directs all operations in alignment with the direction of the General Manager, Company, brand standards, and local, state and national regulations. Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations. Recommends the Housekeeping budget, business plans, capital expenditures and manages within approved plans and objectives.


This position directly manages assigned staff and indirectly manages all subordinates. Articulates Company goals to the staff. Demonstrates commitment to these goals through work ethic, integrity and respect for the Company and associates. Unites associates in a common commitment to achieve and exceed these goals. Works closely with management throughout the hotel and the Company. Impresses guests with quality and timely service in a pleasant and friendly manner.


Some Day to Day job duties:


Room Assignments- Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning. Following procedures to inspect, verify, and document ready rooms for check-in. Completing opening and/or ending of day.


Guest Satisfaction – Direct and ensure Housekeeping standards and procedures are followed. Ensure timely response to guest needs. Resolve guest complaints as appropriate to maintain guest satisfaction. Regularly review service scores to identify areas needing improvement and implement appropriate changes.


Lost and Found- Ensure all lost and found items are documented, stored and organized, providing timely response and return of lost items to guests.


Human Resources – In conjunction with the Human Resources department, direct recruiting, hiring, training, development and retention of a motivated and efficient Housekeeping staff. Ensure all required training occurs to brand standard or above. Coach, counsel, resolve conflicts, discipline and terminate as appropriate. Conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines.


Sales/Profitability – Develop, recommend, implement and manage the Housekeeping annual budget, business plan, and objectives to meet/exceed expectations. Review vendors, products and bills to ensure procurement of top quality products at minimum prices. I


Life Safety/Risk Management – Assist the General Manager with hotel life safety. Direct and promote an accident prevention program to minimize liabilities and related expenses. Head the safety committee with other department assigned team members. Ensure the staff is proficient in sanitary, safety security and emergency procedures. Practice safe work habits.


Asset Management - Walk the operations daily to identify issues and to speak with and listen to associates. Ensure associates are properly trained in cleaning procedures and the use of cleaning equipment and supplies. Ensure adequate controls are installed and maintained for the protection of the hotel’s financial assets against loss or misappropriation. Ensure preventative maintenance, by reporting to Engineering through proper channels. Inspect and evaluate the condition of the guest rooms, public space and cleaning equipment.


Leadership – Direct all facets of Housekeeping services. Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality. Lead and and direct room inspectors to perform and supervise the cleaning and inspection of the guest rooms, public areas and back of the house. Be a coach with a positive attitude on a daily basis. Ensure optimal levels of quality service and hospitality are provided to guests.


Communication – Maintain a consistent professional and positive attitude when communicating with guests and associates. Maintain effective two-way communications that crosses departmental lines. Approach all encounters and actions with guests and associates in a friendly, service oriented manner. Conduct regularly scheduled meetings with the Housekeeping staff to provide organizational information and educate associates on changes and activities. Communicate Housekeeping activities and plans with peers and superiors to obtain appropriate consultation, guidance and approval.


Administration – Direct the compilation and analyze various corporate reports and property reports to provide management with accurate information and to comply with corporate policies and procedures as well as government laws and regulations. Complete all required and requested reporting in a timely and accurate manner. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

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