Senior ER Registrar

As the Senior ER Registrar, you are responsible for leading, managing, and motivating the team on a daily basis. Assists Supervisor and Manager with the daily activities of the department to ensure department standards are regularly met, and all personnel and department policies and procedures are followed. Acts as a subject-matter expert with system/department procedures/workflows and continually educates all registration staff of any changes pertinent to their roles while ensuring efficient patient flow through the registration process. You should be able to act proactively to ensure smooth team operations and effective collaboration. The Senior ER Registrar maintains the highest standards of customer service excellence to ensure that staff perform duties according to established customer service standards.

Minimum Experience

• Minimum of (3) to (5) years of hospital Patient Access / Registration experience required.
• Previous supervisory (Team Lead or Supervisor) experience in a hospital setting strongly preferred.
• Proficiency with Microsoft office/excel to include reporting, Executive level required.
• Certified Patient Access Specialist (CPAS) certificate required.
• Strong communication skill sets and abilities.
• Strong leadership, management, and education of staff to Patient Access functions.
• Knowledge of medical terminology required.
• Familiarity with electronic medical record systems, EPIC preferred.
• Must be detail oriented, able to problem solve, multi-task and perform various registration duties on demand. Includes willingness to cover all areas as needed.
• Bilingual helpful but not required.

Core Competencies

• Ability to work cohesively within our team, clinical staff and environmental staff
• Must be able to speak, write understand and communicate the English language
• Effectively communicate with patients and family members
• Integrity to handle the confidential aspects of work
• Ability to deviate from assigned task without notice to meet the needs of the department Maintains composure under stress.

Responsibilities

• Supervise and support ER registration team, ensuring adherence to hospital policies and performance standards.
• Assist management in scheduling, monitoring staff performance and productivity, and quality assurance controls.
• Provide guidance, training, and oversight for day-to-day operations of ER registration.
• Stay updated on federal and state regulations regarding patient registration and HIPAA compliance.
• Manage staff scheduling, performance evaluation, and denials prevention efforts
• Foster positive customer relations by addressing concerns and complaints promptly.
• Ensure efficient patient registration processes, including accurate data entry and timely collection of co-pays.
• Collaborate with interdisciplinary teams and contribute to hospital-wide initiatives, serving as a positive role model and resource for staff.