Orthodontic Practice Manager

2 weeks ago

Bothell, United States BOND Orthodontic Partners Full time

Orthodontic Practice Manager


As a key person in carrying out our mission, the Practice Manager (PM) is responsible for overseeing the day-to-day operations of the practice's financial viability. The PM will provide leadership and guidance to achieve practice success. He/she will collaborate with the regional team to develop and execute a robust marketing plan and manage/motivate team members to be successful. The PM will perform various human resource functions such as timecard management, hiring, developing team members, and performance reviews.


Summary of Essential Job Functions:

  • Foster a patient-centric culture that reflects the practice values, encourages good performance, and recognizes hard-working team members.
  • Build and nurture a positive working relationship with the doctor (s) and staff.
  • Implement operating policies to support overall practice objectives, production, and profitability.
  • Plan and facilitate monthly team meetings to review practice goals, achievements, opportunities, and training.
  • Lead daily morning huddles with the doctor and team to review the daily schedule and daily/weekly/monthly goals.
  • Participate in the annual budget process and align the budget to achieve the practice growth plan.
  • Assist in training all staff in the front office and back office on new protocol and policies.
  • Audit daily charts and process the daily deposit for practice.
  • Ensure the schedule is booked according to practice scheduling protocols.
  • Plan yearly schedule under the direction of Dr. Chan.
  • Oversee and follow up on all insurance claims pending, billing statements, and payment arrangements.
  • Ensure co-pays and balances are collected from patients over the counter daily.
  • Ensure that patient records are accurate and complete and that patient confidentiality is strictly maintained.
  • Adherence to all laws and regulations regarding dental operations.
  • Other duties as assigned by the doctor and/or regional staff as needed


Job Qualifications

  • Dental Front Office experience (1-2 years)
  • Management experience (2 years)
  • Ability to multitask and lead by example
  • Knowledge of dental practice management software
  • Excellent interpersonal and teamwork skills
  • Ability to handle highly sensitive confidential matters
  • Experience in an orthodontic environment is required
  • Bachelors degree is preferred

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