Caregiver Recruiter

WHO WE ARE:

Our mission at Alliance Services is to assist members of the special needs community in developing and strengthening critical life skills, in an effort to achieve their independence. We aspire to make an everlasting positive impact on the individuals we serve.

WHO YOU ARE:

Join our team as a Care Team Specialist at Alliance Services The Care Specialists will work closely with our customers, providers (DSPs), and county or brokerage-based case workers to support our community with intellectual and developmental disabilities. The goal is to be an ally in helping them to become the best version of themselves while having fun in the process

The Care Specialists are front-line support who help to ensure that customers and providers are satisfied with their services.

THE ROLE:

• Respond to emails, texts, and voicemails daily (within a 24-hour period)
• Send birthday cards to customers and providers
• Conduct monthly customer and provider check-in calls
• Create Quarterly Reports
• Approving protocols/action plans with customer/legal guardian
• Train providers to customer protocols and action plans
• Obtain monthly progress of desired outcomes from customer/legal guardian/provider
• Answer incoming calls
• Document customer and provider interactions in daily support notes
• Maintain customer and provider demographic profiles for accuracy
• Provide solutions when conflict arises between providers and customers
• Build solid customer and provider relationships by handling questions and concerns quickly and professionally
• Provide resources to customers and providers
• Train and retrain providers
• Update and maintain procedures and processes as needed
• Complete assigned tasks as needed

This position is based out of our office in Newburg, Oregon. You will work alongside dynamic colleagues onsite 5 days a week.

WHAT YOU BRING TO THE TABLE:

• Heart for people
• 1 year of office experience
• Proficient with Google and Windows platforms (including Gmail, Drive, Calendar, Sheets, Docs, Excel, and Word)
• Must have integrity and an eagerness to grow
• Knowledge of the I/DD community
• Attention to detail
• Pass a motor vehicle report
• Clear a federal background check
• Must be at least 18 years old with a high school diploma

WHAT WE BRING TO THE TABLE:

• Competitive Health Benefits
• 401k plan
• PTO
• Sick Time

ALLIANCE CORE VALUES:

• Family - As a customer or provider of Alliance Services, you are part of our family. We make sure you receive quality care in the safest manner and that you feel valued and loved. We will advocate for your individual and specific needs on a daily basis.
• Team - We value and cultivate each other’s strengths, talents and contributions. When we approach challenges, together we are greater than the sum of our parts.
• Authentic Relationships - We strive to build relationships based on honesty, humility, and transparency.
• Communication - We strive to lead our industry with succinct and timely communication.
• Integrity - We serve our customers and providers with accountability, humility, and excellence. We believe integrity is always doing the right thing even when no one is watching.
• Growth - We believe in "failing forward," where every experience is a growth opportunity.

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