Support Analyst III

4 weeks ago

Oxford, United States Miami University Full time

Job Summary:
Under minimal direction, provide support to clients for relevant hardware and software.

Function as a support resource and assist other support staff, providing ongoing guidance to the clients and support team.

Duties/Physical Demands:

· Provide Tier III technical support to clients remotely or in the field by identifying, tracking, troubleshooting and resolving requests.

· Work on complex issues proactively identify potential areas that may cause future problems.

· Recommend and assess impact of customer service improvements.

· Troubleshoot II and III technology issues including software, hardware, audiovisual, and networking issues.

· Emergency ""on-call"" rotation

· Escalate complex problems that cannot be resolved within the TSS team, and work with other non TSS Tier II & Tier III staff in the organization to assure resolution.

· Train subordinate staff on balancing excellent customer service with efficient operations.

· Assist with managing workload of student staff to provide the adequate level of support to meet the desired service level agreement.

· Document solutions and work to provide excellent service and initiatives in the Knowledge Center Support Repository.

· Organize and develop training, consulting, resources, support, and troubleshooting for clients, to include network software, application software, workgroup utilities and audio visual equipment

· Actively seek and build positive relationships and serve as a liaison between areas within IT Services to coordinate technology projects requiring communication, sharing of information, and cooperation across many areas of expertise.

· Provide and/or share technical knowledge with other support staff in the resolution of problems/requests related to the designated system. Identify major incidents, outages and security incidents when they are happening.

· Develop and document resolutions or workarounds for incidents that lack documentation resolution.

· Mentor others in evaluation of new computer hardware, software and audio visual equipment for use at the University, leading teams and synthesizing recommendations.

· Mentor staff, in actively promoting a customer-oriented environment in which the client is treated professionally and courteously. Actively promote a customer-oriented approach throughout IT Services.

· Mentor staff on how to exhibit strong customer service skills including the ability to constructively, diplomatically, patiently, and successfully handle customer complaints, problems, questions, conflict, and suggestions.

· Participate in cross-functional projects. Identify roadblocks and report them to the team leadership.

· Mentor staff on how to identify symptoms and break problems into distinct and manageable parts; analyze and interpret root causes associated with a given problem; look at problems from other perspectives; seek other resources/expertise to define solutions; assist in solving intra-team problems.

· Write clearly and succinctly in a variety of communication settings and styles; get messages across that instigate appropriate actions.

· Demonstrate excellent oral and written communication skills including the ability to communicate technical information to a variety of audiences including end users and clients.

· Learn quickly and independently; seek opportunities to extend and deepen learning and effectively integrates new information and skills to enhance personal performance.

· Show initiative to make basic decisions in daily work where risk is low, saving manager time; gather inputs and come to practical/sensible solutions; identify and escalates more significant decision point appropriately.

· Accurately restate the opinions and needs of others; demonstrate patience and active listening.

· Apply principles and processes of service levels to work; identify/highlight service problems; seek to improve quality of service levels.

· Participate in professional development activities.

· Perform other related duties as required or assigned.

  • Support Analyst III

    2 days ago

    Oxford, United States Miami University Full time

    Job Summary: Under minimal direction, provide support to clients for relevant hardware and software. Function as a support resource and assist other support staff, providing ongoing guidance to the clients and support team. Duties/Physical Demands: · Provide Tier III technical support to clients remotely or in the field by identifying, tracking,...

  • Financial Analyst

    3 weeks ago

    Oxford, United States Upstream Holdings Inc Full time

    Job DescriptionJob DescriptionFinancial Analyst Reporting To: Chief Accounting Officer Location: Prairieville, LA or Oxford, MS Job Type: Full Time Purpose of JobUpstream Holdings primarily manages Upstream Life Insurance Company. There are several other related entities structured under the holding company which require additional support. Currently,...

  • Senior Analyst, Financial

    1 day ago

    Oxford, United States 001 - Revlon Consumer Products LLC Full time

    Job DescriptionJob DescriptionAt Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day.Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product...

  • Analyst, Global Supply Chain

    1 week ago

    Oxford, United States 001 - Revlon Consumer Products LLC Full time

    Job DescriptionJob DescriptionPosition Overview:Analyzes data to identify inefficiencies and potential improvements in the supply chain system with a particular focus on the global Supply Planning processes (ex. inventory management, manufacturing, procurement, operations, distribution), The supply chain analyst will provide analysis to supply planning...

  • Associate Director of Student Services

    2 weeks ago

    New Oxford, United States Lincoln Intermediate Unit Full time

    Description: The Associate Director of Student Services will be instrumental in enhancing behavior support services and mental health resources within the Intermediate Unit (IU). Collaborating closely with Educational Services, Behavior Analysts, and district partners, this role focuses on developing innovative behavior programs and expanding resources for...

  • Travel Registered Nurse

    2 days ago

    New Oxford, United States TravelNurseSource Full time

    TravelNurseSource is working with ARMStaffing to find a qualified Long-Term Care RN in New Oxford, Pennsylvania, 17350!About The PositionLong Term Care24257097EXPTEMPJob RequirementsRequired for Onboarding5. RN Job DescriptionBLSCore Mandatory Part I (Relias)Core Mandatory Part II (Nursing-Relias)Core Mandatory Part III (Relias)LTC RN Skills ChecklistRN -...

  • Travel LPN

    1 day ago

    Oxford, United States Supplemental Health Care Full time

    Supplemental Health Care is seeking a LPN / LVN Long Term Care for a travel job in Oxford, North Carolina.Job Description & RequirementsSpecialty: Long Term CareDiscipline: LPN / LVNStart Date: ASAPDuration: 13 weeksEmployment Type: TravelJob Description:Supplemental Health Care is working with a Skilled Nursing Facility in Oxford, North Carolina to hire...

  • Travel LPN

    1 day ago

    Oxford, United States Supplemental Health Care Full time

    Supplemental Health Care is seeking a LPN / LVN Long Term Care for a travel job in Oxford, North Carolina.Job Description & RequirementsSpecialty: Long Term CareDiscipline: LPN / LVNStart Date: ASAPDuration: 13 weeksEmployment Type: TravelJob Description:Supplemental Health Care is seeking LPNs in Oxford, North Carolina for a contract assignment at a...

  • Aba Tech

    1 month ago

    Oxford, United States Apex K Home Care Inc. Full time

    **Do you want to make a difference in the lives of young people diagnosed with Autism? **Join the AKABA team and begin a fulfilling career in Applied Behavior Analysis.** We welcome reliable and enthusiastic professionals to join us as ABA Therapists or Behavior Techs! ABA Techs provide individualized ABA services in the home, center, and community...

  • Designer Trainee_Components Plant

    4 weeks ago

    Oxford, Georgia, United States 84 Lumber Company Full time

    Overview: The Designer Trainee is an entry-level position tailored to give the candidate industry knowledge and hands-on experience with the design software. Under the supervision of the Design Manager and along with self-study courses, the Designer Trainee is encouraged to experience all aspects of the industry. This allows the Trainee to gain all the...

  • Behavior Technician

    1 day ago

    Oxford, United States Apex K Home Care Inc. Full time

    Job DescriptionJob DescriptionSalary: $20 - $23 /hrDo you enjoy teaching useful skills? Do you want to make a difference in the lives of young people diagnosed with Autism? Join the AKABA team and begin or continue a fulfilling career in Applied Behavior Analysis.We welcome reliable and enthusiastic professionals to join us as ABA Therapists or Behavior...

  • Local - LPN - Long Term Care Facility- Full Time

    1 day ago

    Oxford, NC, United States Supplemental Health Care Full time

    Supplemental Health Care is seeking a LPN / LVN Long Term Care for a travel job in Oxford, North Carolina. Specialty: Long Term Care Start Date: ASAP Employment Type: Travel Supplemental Health Care is seeking LPNs in Oxford, North Carolina for a contract assignment at a partnering Skilled Nursing Facility. With our national support structures,...

  • Local - LPN - Long Term Care Facility- Full Time

    1 day ago

    Oxford, NC, United States Supplemental Health Care Full time

    Supplemental Health Care is seeking a LPN / LVN Long Term Care for a travel job in Oxford, North Carolina. Specialty: Long Term Care Start Date: ASAP Employment Type: Travel As one of the largest Healthcare jobs placement agencies in the U.Supplemental Health Care has been partnering with Nurses for more than 30 years. We’re now seeking LPNs for...

  • Travel LPN

    1 day ago

    Oxford, NC, United States Supplemental Health Care Full time

    Supplemental Health Care is seeking a LPN / LVN Long Term Care for a travel job in Oxford, North Carolina. Job Description & Requirements Specialty: Long Term Care Discipline: LPN / LVN Start Date: ASAP Duration: 13 weeks Employment Type: Travel Job Description: Supplemental Health Care is seeking LPNs in Oxford, North Carolina for a contract...

  • Travel LPN

    1 day ago

    Oxford, NC, United States Supplemental Health Care Full time

    Supplemental Health Care is seeking a LPN / LVN Long Term Care for a travel job in Oxford, North Carolina. Job Description & Requirements Specialty: Long Term Care Discipline: LPN / LVN Start Date: ASAP Duration: 13 weeks Employment Type: Travel Job Description: As one of the largest Healthcare jobs placement agencies in the U.S., Supplemental...

  • Travel LPN

    8 hours ago

    Oxford, NC, United States Supplemental Health Care Full time

    Supplemental Health Care is seeking a LPN / LVN Long Term Care for a travel job in Oxford, North Carolina.Job Description & RequirementsSpecialty: Long Term CareDiscipline: LPN / LVNStart Date: ASAPDuration: 13 weeksEmployment Type: TravelJob Description:Supplemental Health Care is working with a Skilled Nursing Facility in Oxford, North Carolina to hire...

  • Travel LPN

    8 hours ago

    Oxford, NC, United States Supplemental Health Care Full time

    Supplemental Health Care is seeking a LPN / LVN Long Term Care for a travel job in Oxford, North Carolina.Job Description & RequirementsSpecialty: Long Term CareDiscipline: LPN / LVNStart Date: ASAPDuration: 13 weeksEmployment Type: TravelJob Description:Supplemental Health Care is seeking LPNs in Oxford, North Carolina for a contract assignment at a...