Information Technology Support Technician
2 weeks ago
Responsibilities
- IT Help Desk support (On rotating basis with some after-hours coverage):
- Answer help desk phone calls.
- Route help desk tickets to appropriate technicians or support groups.
- Provide on the spot troubleshooting as time allows.
- Provide support through Microsoft Teams.
- Provide walk up support.
- Provide local support for the following systems (installation, upgrades, troubleshooting):
- PC/Laptop Hardware and Software
- Network Peripherals, Printers, Copiers
- Telephone System
- Enterprise/Business Applications
- Maintain loaner laptops and projectors.
- Hardware procurement, inventory, disposal support.
- Travel to other sites to provide support.
Qualifications
- Windows 10 & 11 experience.
- Microsoft Office 365 experience.
- Knowledge of Laptop/Printer Hardware.
- Networking and Wireless skills a plus.
- PC/Laptop build experience.
- Active Directory and Microsoft Exchange/O365 experience.
- Desktop support tools knowledge.
- Anti-Virus, Malware, Spam, and other security remediation experience.
- Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed.
- Ability to be an active participant and contributor on a professional IT Support Team.
- Good communication skills, telephone support skills, and interpersonal skills with a customer service focus.
- Ability to plan/organize time and workload.
- Ability to follow standard processes/procedures.
- IT service management system experience desired (ServiceNow experience a plus).
- Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting.
Education
- BA/BS MIS or CIS (or related technical discipline) desired
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