Information Technology Support Technician

2 weeks ago


San Diego, United States Mastech Digital Full time

Responsibilities

  • IT Help Desk support (On rotating basis with some after-hours coverage):
  • Answer help desk phone calls.
  • Route help desk tickets to appropriate technicians or support groups.
  • Provide on the spot troubleshooting as time allows.
  • Provide support through Microsoft Teams.
  • Provide walk up support.
  • Provide local support for the following systems (installation, upgrades, troubleshooting):
  • PC/Laptop Hardware and Software
  • Network Peripherals, Printers, Copiers
  • Telephone System
  • Enterprise/Business Applications
  • Maintain loaner laptops and projectors.
  • Hardware procurement, inventory, disposal support.
  • Travel to other sites to provide support.


Qualifications

  • Windows 10 & 11 experience.
  • Microsoft Office 365 experience.
  • Knowledge of Laptop/Printer Hardware.
  • Networking and Wireless skills a plus.
  • PC/Laptop build experience.
  • Active Directory and Microsoft Exchange/O365 experience.
  • Desktop support tools knowledge.
  • Anti-Virus, Malware, Spam, and other security remediation experience.
  • Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed.
  • Ability to be an active participant and contributor on a professional IT Support Team.
  • Good communication skills, telephone support skills, and interpersonal skills with a customer service focus.
  • Ability to plan/organize time and workload.
  • Ability to follow standard processes/procedures.
  • IT service management system experience desired (ServiceNow experience a plus).
  • Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting.


Education

  • BA/BS MIS or CIS (or related technical discipline) desired



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