Strategic Account Manager

2 weeks ago

Buford, United States Hettich America Full time

Position Specifications

Position: Strategic Account Manager – DIY

Company: Hettich America

Location: Buford, GA

Reports to: Head of BU DIY


Company Overview

Hettich was founded in 1888 and is today one of the world's largest and most successful manufacturers of furniture fittings. Over 7,400 members of staff in almost 80 countries work together towards one objective: developing intelligent technology for furniture. With it, we excite people across the globe. And are a valuable partner to the furniture industry, retailers and the trades.

The Hettich brand stands for consistent values: for quality and innovation. For reliability and closeness to customers. Despite our size and international significance, Hettich has remained a family-owned business. Independent of investors, we have a free hand in shaping our future with a focus on the human element and sustainability.

Job Purpose

Lead strategic planning, execution, and management of the entire sales process with big box home improvement retailers. This includes identifying new opportunities, expanding product offerings, negotiating contracts, and providing exceptional customer service from prospecting to post-sales support. The goal is to drive profitable revenue growth, execute refresh/reset projects seamlessly, and achieve sustainable market leadership within the home improvement industry.

Key Responsibilities

Develop and maintain strong relationships with key stakeholders at Big Box Retailers to understand their needs, preferences, and strategic objectives.

Lead the development and execution of strategic sales plans to expand product offerings and drive revenue growth within our partners.

Identify and capitalize on new business opportunities by proactively prospecting, networking, and conducting market analysis.

Negotiate contracts, pricing, and terms with customers to ensure mutually beneficial agreements and maximize profitability.

Collaborate with internal teams, including product development, marketing, and operations, to support our customer’s requirements and deliver exceptional customer service.

Oversee the successful execution of reset/refresh projects to enhance product visibility and market presence within our customers’ stores.

Monitor and analyze sales performance metrics, market trends, and competitor activities to identify areas for improvement and drive continuous optimization.

Provide regular updates, reports, and insights to senior management on sales progress, challenges and opportunities with our customers.

Represent the company professionally at trade shows, industry events, and customer meetings to promote brand awareness and strengthen relationships with our customers.

Stay abreast of industry developments, best practices, and regulatory requirements to ensure compliance and maintain a competitive edge in the home improvement market.

Attributes & Qualities

Excellent communication and organizational skills; Ability to write reports, present strategies, and lead business correspondence.

Must be able to effectively present information and respond to questions from employees, and management.

Entrepreneurial spirit; Self-motivated and able to work independently.

Creative mind

Proven track record of at least 7 years of successful experience in key account management, strategic sales, or business development within the home improvement industry, preferably with a focus on hardware products.

Deep understanding of our customer's business model, operations, and market dynamics, with existing relationships and a strong network within the organization.

Exceptional negotiation, communication, and interpersonal skills, with the ability to build rapport and influence key decision-makers at all levels.

Strong analytical mindset, with the ability to interpret sales data, market trends, and financial reports to inform strategic decision-making and drive results.

Experience managing reset/refresh projects or similar initiatives within retail environments is highly desirable.

Proven ability to work effectively in a fast-paced, dynamic environment, with a high level of autonomy and accountability for achieving sales targets and objectives.

Demonstrated ability as both a thinker and a doer, with a strategic mindset for planning and executing initiatives effectively.

Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software (e.g., Salesforce) for sales reporting, analysis, and customer relationship management.

Education and/or Experience:

Bachelor’s degree in Business, Marketing, or a related field.

A minimum of 7 years of demonstrated success in outside sales/account management experience.

Proven experience as an Account Manager in the home improvement or related industry.


***This job description is not inclusive of all of the duties of the job. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate employment at any time, for any reason. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open position

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