Technology Support Analyst
3 weeks ago
Technology Support Analyst
Can be based in Chicago, Los Angeles, or Dallas
Qualifications:
- Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources
- 4+ years experience installing, configuring or supporting business applications and some technology hardware
- 2+ years experience with some programming languages and the willingness / ability to learn
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communication skills including the ability to explain technical issues in simple terms that non-IT staff can understand
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge / experience of problem Management Tools
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder
- 2+ years Experience / knowledge in the following :
- Unix/Linux Skills
- SQL
- Application server and Webserver Middleware software (Tomcat and Apache is preferred) to restart services, review and analyze logs, understanding how code deployment works, etc
- Scheduling tools (Autosys, Control M, Tivoli)
- Monitoring Tools ( Apps Dynamics, splunk)
- Bachelor's / University degree in computer science, information technology, or equivalent experience
Responsibilities
- The Application Support Analyst provides technical and business support for internal users.
- Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
- Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
- Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations.
- Develop and maintain technical support documentation.
- Identifies ways to maximize the potential of the applications used.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Ensures that storage and archiving procedures are in place and functioning correctly.
- Formulates and defines scope and objectives for complex application enhancements and problem resolution.
- Reviews and develops application contingency planning to ensure availability to users.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Participate in application releases, from development, testing and deployment into production.
- Engages in post implementation analysis to ensure successful system design and functionality.
- Considers implications of the application of technology to the current environment
- Identifies risks, vulnerabilities and security issues; communicates impact.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users / clients, interfacing internal technology groups and vendors.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
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