Dispatcher - Rolloff

Company Description

Founded in 1994, Arrow Waste is the leading provider of roll-off dumpsters and waste hauling services for residential, commercial, and industrial customers in the Atlanta metropolitan area. Known for exceptional customer service, we have a dedicated team with a mission to serve the greater Atlanta community. Our track record reflects our commitment to meeting and exceeding customer expectations.

I. Job Summary

Communicates back and forth with Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers. Uses software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on needs.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Works to optimize routes based on needs of the customer.
• Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.

C. Other Knowledge, Skills or Abilities Required

• Computer skills with ability to handle multiple programs and systems.
• Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.

V. Work Environment

Normal setting for this job is: office setting.