Remote Call Center Representative
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Strong candidates will have exceptional customer service skills, including experience deescalating calls, and proficiency in use of common office tools.
Team members will support leadership across all aspects of contact center operations, and demonstrate courtesy and professionalism in customer interactions.
Remote position, but candidate must reside in the Hampton Roads areaDuties :Answer inbound calls, emails, chats, and other contact channels.
Provide direct customer serviceMaintain service quality standards, including courtesy, professionalism, and efficiency.
Other duties, as assignedRequirementsHS degree, or equivalent, requiredCustomer service experienceMust be able to pass a typing testMust be able to obtain and maintain government agency suitability requirements as a condition of employmentAbility to use telephony tools and applicationsGood verbal and written communication skillsBasis computer skillsA reliable, hard-wired internet connection is required.
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