Network Operations Center Administrator
2 weeks ago
Role: NOC Admin
Location: Rancho Bernardo, CA or Austin, TX
Duration: 6+ months and 1 year of extension
Payrate: 32/hr on W2
Shift: 3 p.m. – midnight Fri, Sat, Sun, Mon, Tuesday consistent overtime requirements, may need to work earlier. Requires flexibility with scheduling.
What we're looking for:
· ChatOps experience (Slack) - Creating channels / coordinating resources / engaging customers primarily through the Slack
· Customer service - working with customer service reps to high level engineers
· ServiceNow
· Confluence / JIRA
· IP knowledge - subnetting and general IP concepts like subnetting etc.
· Light Active Directory experience
· Basic security experience - helping with password unlocks / helping users create tickets and directing them to SOPs/ Runbooks to resolve their issues
· Working on Project in a Team format and also alone – keeping yourself on track by finishing your assignments on time or early
· Experience with Office360 – Word – Outlook – Excel – MS suite etc…
Nice to Have:
· Streaming knowledge for games using MS Teams or other applications
· Event management - using an alert system BigPanda / or other event management systems / taking ownership of alerts and troubleshooting them using Runbook’s /SOPs
· Basic Knowledge in Splunk/ Datadog
· Basic Knowledge in API concepts and applications
· ITIL experience in:
· Incident Management
· Problem Management
· Change Management
Additional Attributes:
· AWS knowledge / Kubernetes / or any other cloud technology
· Good understanding of software development processes.
· Familiarity with open-source technologies
· Client-side database programming experience with SQL, Perl would be a plus.
· A high school diploma or GED
Preferred Experience / Education:
· Three to five years or relevant experience
· A degree from a four-year college (i.e., BA. BS)
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