Barista

Found in: Appcast US C2 - 2 weeks ago

New York, United States SORATE Full time

Position Summary:

Sorate Matcha & Tea in Soho, New York, is seeking a dedicated and enthusiastic employee to join our team.

As a Sorate Employee, you will play a vital role in ensuring exceptional customer service and maintaining the overall operation of the cafe. Your primary responsibilities will include serving customers, preparing and serving tea beverages, managing inventory, and creating a warm and inviting atmosphere for our guests.


Key Responsibilities:

1. Customer Service:

  - Greet and welcome customers in a friendly and professional manner.

  - Provide excellent customer service by assisting customers with their inquiries, taking orders, and ensuring their satisfaction.

  - Offer recommendations on tea selections and provide information about their characteristics and benefits.

  - Handle customer complaints or concerns promptly and professionally, seeking resolutions to ensure a positive experience.


2. :Matcha & Tea Preparation and Service

  - Prepare and serve a variety of Matcha & Tea beverages according to established recipes and customer preferences.

  - Demonstrate knowledge of different tea varieties, their brewing methods, and the appropriate presentation.

  - Maintain a clean and organized tea preparation area, including the proper storage and rotation of tea leaves.

  - Ensure that tea supplies, equipment, and utensils are well-maintained and readily available.


3. Cash Handling and Point-of-Sale (POS) Operations:

  - Operate the cash register and handle customer transactions accurately and efficiently.

  - Process payments, including cash, credit cards, and mobile payments, and provide customers with receipts.

  - Maintain an accurate cash drawer, perform cash reconciliations, and report any discrepancies to the supervisor.

  - Familiarize yourself with the cafe's POS system and utilize it effectively to process orders and track inventory.


4. Inventory Management:

  - Monitor and manage inventory levels of tea leaves, condiments, and other supplies.

  - Receive and inspect deliveries, ensuring accuracy and quality.

  - Perform regular inventory counts, identify low-stock items, and communicate replenishment needs to the supervisor.

  - Assist in maintaining appropriate stock levels, minimizing waste, and reducing costs.


5. Cafe Maintenance:

  - Ensure the cleanliness and tidiness of the cafe, including the counter bar.

  - Clean and sanitize tea utensils, teapots, and other equipment as needed.

  - Assist in organizing and restocking retail merchandise displays.

  - Follow all health and safety guidelines, including proper food handling procedures and maintaining cleanliness standards.


Qualifications and Skills:

- Previous experience in a customer service or food service role is preferred but not required.

- Passion for tea and knowledge of different tea varieties is desirable.

- Excellent interpersonal skills and the ability to communicate effectively with customers and team members.

- Strong attention to detail and the ability to multitask in a fast-paced environment.

- Cash handling experience and familiarity with POS systems is a plus.

- Ability to work flexible hours, including weekends and holidays.

- A positive attitude and a willingness to learn and adapt to changing customer preferences.


Working at Sorate Matcha & Tea Cafe offers a unique opportunity to engage with customers, share your passion for tea, and contribute to creating a cozy and welcoming atmosphere.

If you are enthusiastic about providing exceptional customer service, have a love for tea, and enjoy working in a dynamic team environment, we invite you to apply for the position of Barista at Sorate Matcha & Tea Cafe.

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