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Field Service Technician II

4 months ago

Bridgeton, United States Leonardo DRS Full time

Leonardo DRS is a prime contractor, leading technology innovator and supplier of integrated products, services and support to military forces, intelligence agencies and defense contractors worldwide. The company specializes in naval and maritime systems, ground combat mission command and network computing, global satellite communications and network infrastructure, avionics systems, and intelligence and security solutions. Additionally, the company builds power systems and electro-optical/infrared systems for a wide range of commercial customers. Headquartered in Arlington, Virginia, Leonardo DRS is a wholly owned subsidiary of Leonardo S.p.A.  For additional information on DRS, please visit our website at www.leonardodrs.com



Job ID: 108067 

The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers. We are a 3 year running Top Workplace in the Greater St. Louis area.  

Job Summary

DRS Sustainment Systems Inc. is seeking to hire a Field Service Technician Level II. The ideal candidates will be responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow on support stages of various programs to internal and external customers.  The selected candidate must be able and willing to travel/deploy to CONUS and OCONUS internal and external customer locations 50-75% of the time.

Job Responsibilities
  • Responsible for providing routine technical support for maintenance, repairs, modification, equipment setup and testing
  • Troubleshoot and determine equipment issues by utilizing drawings and technical documentation
  • Conduct repairs and/or modifications using a variety of hand tools and test equipment 
  • Assist in demonstrating setup and adjustment of complex equipment for potential users or operators
  • Complete appropriate written documentation and feedback for onsite service and installations
  • Deliver technical solutions to customers with a high degree of professionalism
  • May provide formal/informal training of customer personnel
  • Identify, analyze, and repair product failures, orders and replaces parts as needed
  • May recommend which products or services best fit the customers needs
  • Demonstrate great customer service skills
  • Work variable shifts and up to 12-hour shifts to perform necessary testing
  • Exhibit mature, independent judgment and communicates effectively
  • Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period.
  • Support, communicate, reinforce and defend the mission, values and culture of the organization
     
Qualifications
  • High school diploma or GED with 2+ years of work experience
  • Must have an entry level understanding of one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc.)
  • Must be able and willing to travel to CONUS and OCONUS locations (Deployed 50-75% of the time)
  • Fundamental understanding of computer systems, operating systems, and configuration files, a plus.
  • Proficient in the use of a laptop computers, mobile devices, and related software
  • Must be able and willing to travel
  • Must have or be eligible to obtain U.S. passport
  • U.S. citizenship and ability to obtain security clearance required
  • Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies helpful

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours. 
*Some employees are eligible for limited benefits only

Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. #LSY



Leonardo DRS Land Systems division is a recognized world leader in the integration of complex technologies into legacy systems and platforms for military and commercial customers globally.  DRS Land Systems offers a diverse portfolio of military products and technologies focused on battlefield reconnaissance and surveillance, survivability, lethality, heavy transport mobility, fuel and water distribution, radar and electronic systems testing.  Headquartered in Bridgeton, MO with a 100- acre heavy equipment manufacturing facility in West Plains, MO, and a site in Goleta, GA.