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Community Life Service Coordinator

4 months ago

New Haven, United States The Community Builders, Inc. Full time

Position: Community Life FSS Program Coordinator

*Grant Funded for 3 years

The Community Builders, Inc. (TCB) is a nationally recognized nonprofit developer, owner and manager of affordable and mixed-income residential and commercial properties. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. We do this by developing, financing, and operating high quality affordable mixed-income housing, by coordinating access to support services, and by planning and implementing other community and economic initiatives critical to the communities we serve. Every employee who works for The Community Builders understands what it means to make a significant difference in the lives of others.

About Community Life

Community Life is TCB’s place-based model that uses stable housing as a platform for connecting families, seniors and disabled households to community resources and opportunities. We engage residents in creating programs and building strategic partnerships with local stakeholders to create pathways to opportunities in early education, economic mobility, youth development, voting registration, health, and resident leadership. Community Life’s goal is to create equitable access to community supports, resource and opportunities so residents can thrive.

Position Description:

The FSS Program at Kensington Apartments is part of an economic mobility initiative designed to increase savings and improve employment opportunities for participants. The CLFC will build relationships with the FSS participants to understand their financial goals and support participants in achieving them.

Reporting to the Community Life Senior Manager, the Community Life FSS Coordinator (CLFC) provides financial coaching directly to FSS program participants and, as time allows other Kensington residents in need of financial literacy and support services both in-person and through virtual platforms. The CLFC will outreach and recruit for the FSS Program and related services. Using phone calls, emailing, flyer distribution, mailers, and other forms of marketing, the CLFC strives to reach program enrollment and participation goals.

The CLFC focuses on the five core areas of income and employment, credit and debt, savings, utilization of quality financial services, and asset development. The CLFC also focuses on supporting participants optimize saving escrow funds and asset development goals. In addition, the CLFC will deliver monthly financial literacy workshops on topics such as budgeting, debt management, and credit building. Connections with community career centers, training organizations, and local employers are also important for participant career growth.

Essential Functions:

  • Oversee the FSS Program at Kensington including recruitment, coaching, training, reporting, and all administration of the program.
  • Ensure compliance with FSS program action plan and manual including staying abreast of any HUD FSS changes and requirements.
  • Understand and explain how the Rent Reporting for Credit Building program works to improve credit score by paying rent on time.
  • Coach participants using mobility mentoring to set financial goals aligned with resident’s aspirations.
  • Build relationships with residents to better understand their needs and aspirations and connect them with the local resources and opportunities.
  • Use of TCB's data collection system, CL Connect to document coaching, referrals and programs implemented.
  • Support the collection of the annual Community Life Questionnaire.
  • Participate in the coordination of resources for lease compliance issues such as income enhancements and rental assistance.
  • Participate in ongoing professional development.
  • Attend trainings and continue education opportunities offered by the Community Life Hub team
  • Attend weekly meetings with Community Life Senior Manager and CL site team
  • Keep Community Life Senior Manager appraised of issues affecting residents
  • Other duties and responsibilities as requested

Knowledge, Skills and Abilities:

  • Bilingual (English and Spanish) required.
  • Ability to create outreach and marketing materials using Publisher or other design programs to meet FSS Program enrollment and participation goals.
  • Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
  • Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to residents, senior staff, volunteers, interns, and community partners
  • Experience working with families to support their aspirations
  • Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
  • Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners
  • Excellent communication, organization and writing skills
  • Knowledge of federal, state and local policies affecting housing is a plus.
  • Ability to work some weekends and evenings is required

Education & Experience:

  • Minimum 1 year experience as an FSS program coordinator or FSS coach or financial coach desired
  • Bachelors preferred with a focus in social work, human services, public health, community development, or related field.
  • Previous engagement, communication, and collaboration with people of diverse socioeconomic and cultural backgrounds
  • Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs
  • Experience with financial reporting requirements and daily activity database tracking
  • Practiced in financial program outreach, enrollment, and file management
  • Ability to coordinate and teach financial education workshops
  • Experience working with partners and site team members to implement programs and initiative
  • Knowledge of Yardi, Property Management databases, or CL Dynamics is a plus.

Benefits

  • Medical, dental, and vision insurance
  • 12 Paid Holidays & tenure-based PTO accruals
  • Employer contributions to Health Savings Accounts
  • Company paid Life & Disability Insurance
  • 403(b) retirement plan with company match
  • Tax-advantage accounts: commuter/parking, medical & dependent care FSA
  • Hospital & Critical Illness Insurance
  • Confidential, 24/7 Employee Assistance Program

The Community Builders is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply.