IT Desktop support

Job Title: IT Desktop support

100% onsite at Sullivan Park, 8am - 5pm, M-F

Painted Post NY USA 14830

6-month project, assignment could be extended

Minimum of one year IT Desktop support or Service Desk required. Workers will be installing security patches on lab machines to update them and bring them into compliance.

This position will be aligned with Process Controls and Instrumentation and IT. The primary responsibilities will be managing vulnerability patching of selected Lab Systems, communicating with lab owners, and technical staff; to record and update configuration management database. The candidate will be expected to attend daily update meetings, align to a schedule and troubleshoot issues as they arise. Project may include upgrading legacy Windows systems to the current client Version, as well.

Responsibilities and Requirements:

• Active Directory Administration

• Familiarity with cloud applications (Microsoft and 3rd party)

• Remediating/minimizing anti-virus threats

• Imaging and deployment server utilization

• Asset lifecycle management skills

• Installation/configuration of various software packages

• Installation/configuration of Security Software

• ServiceNow (ticket management) utilization

• Inventory management

• Additional responsibilities may include:

• Documentation (records) management

• Vendor engagement (as needed)

• Project interaction/participation

• Customer scheduling/follow-ups

• Cross-team interaction and collaboration

• Prioritizes duties and works on several tasks simultaneously

• Demonstrates flexibility and willingness to change priorities at a moment’s notice

Education and Experience:

- Associates in Computer or IT Related Field preferred, but not required.

- One year minimum of IT Desktop support or Service Desk experience

Requirements

• Proficient in time management and task prioritization

• Advanced Level of English Language

• Effective organization and planning skills, with ability to handle changing priorities

• Excellent communication and interpersonal skills

• Must be a self-starter, able to work in team environment and motivate others

Desired Skills

• Hardware/software installation, troubleshooting and support

• Active Directory administration

• Experience imaging and working with deployment server(s)

• Basic knowledge management