Customer Service Specialist

3 weeks ago

Champlin, United States H2O Innovation Full time

Grow with H2O Innovation


Join us at H2O Innovation as a Customer Service Specialist based in Champlin, MN As a vital member of our procurement team, you'll spearhead exceptional customer and supplier service while seamlessly managing administrative duties.


THE DAY-TO-DAY

  • Provide excellent internal and external customer/supplier service: handle incoming calls, respond promptly to emails, handle customer/supplier requests;
  • Create customer orders through the ERP system;
  • Perform expediting activities and follow ups with customers and suppliers regarding orders;
  • Process shipping and receiving administrative activities;
  • Data entry for various areas of procurement, sales, manufacturing and quality activities;
  • Suggest improvements, process changes and efficiency gains on daily tasks;
  • Keep the delivery dates and pricing information in the costing tools accurate;
  • Use the company ERP system (IFS);
  • Use communication methods effectively (MS Teams, phone calls, Outlook, etc.);
  • Perform any other administrative tasks requested by the supervisor to support the various internal customers and business lines of H2O Innovation.


THE SKILLS WE ARE LOOKING FOR

  • Possess 2 to 5 years of relevant experience;
  • Hold professional or college training in administration, secretarial, or related disciplines;
  • Demonstrate proficiency in Microsoft 365 applications, including Excel, Word, PowerPoint and Teams;
  • Have prior Experience using an ERP system;
  • Display a customer-centric approach towards internal clients;
  • Be autonomous, organized and attentive to details.


THE BENEFITS

Overall remuneration including;

  • Collective Health Insurances;
  • 401K Plan;
  • 11 statutory holidays each year;
  • Share Purchase Plan;
  • Three (3) weeks of vacation per year;
  • Twelve (12) wellness days per year.

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