System Administration

3 weeks ago


Cleveland, United States ACL Digital Full time

ServiceNow ITOM Administration

Hybrid 101 West Prospect Ave, Cleveland, OH 44115

06+ Months Contract with possible ext.

Pay Rate: $55/hr on w2.

Job Description

Responsibilities:

  • ServiceNow ITOM Administration:
  • Configure and maintain ServiceNow ITOM modules including Discovery, Service Mapping and Cloud Accelerate to ensure optimal performance and accurate representation of the IT infrastructure.
  • Collaborate with cross-functional teams to understand business requirements and implement ITOM solutions that align with organizational objectives.
  • CMDB Automation:
  • Design, develop, and implement automation strategies for populating and maintaining the CMDB using ServiceNow Discovery and other automation tools.
  • Create and customize discovery patterns to accurately identify and classify configuration items (CIs) within the IT environment.
  • Integration and Orchestration:
  • Integrate ServiceNow ITOM with other IT systems and tools to facilitate seamless data flow and interoperability.
  • Leverage ServiceNow Orchestration for automating workflows and tasks related to IT Operations Management.
  • Documentation:
  • Maintain clear and comprehensive documentation of configurations, automation scripts, and processes related to ServiceNow ITOM and CMDB.
  • Collaboration:
  • Collaborate with IT teams, stakeholders, and end-users to understand their needs and provide effective solutions that enhance IT service delivery.

Skills/Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • ServiceNow Certification, with a focus on ITOM, such as Certified Implementation Specialist – IT Operations Management.
  • Proven experience in ServiceNow ITOM administration, including hands-on experience with Discovery and Service Mapping.
  • Strong scripting skills, particularly in JavaScript, for customizing and automating ServiceNow processes.
  • Experience in CMDB automation and a deep understanding of Configuration Management concepts.
  • Familiarity with integration techniques and APIs, ensuring seamless connectivity between ServiceNow and other IT systems.
  • Excellent problem-solving and troubleshooting skills, with a proactive approach to identifying and resolving issues.
  • Strong communication skills, with the ability to convey technical information to both technical and non-technical audiences.

Skill/Experience/Education

  • Mandatory Skills5-10 Years Experience



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