Customer Service Representative I

1 month ago


St Petersburg, United States ProKatchers Full time

Job Summary:

  • The Customer Service Representative (CSR) provides comprehensive customer service directly to a diverse group of internal and external customers, including but not limited to salon chain accounts, independent stylist, and sales consultants.

Job Responsibilities:

  • Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.
  • Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
  • Uses strong customer service ability to provide value added services in a timely and accurate manner.



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