Customer Service I

4 weeks ago

Livermore, United States Rose International Full time

Job Title: Customer Service I

Shift ~ 1st shift (8am-5pm)

Duration: 09/09/2024 to 12/31/2024

Location: Livermore, CA 94550

The Opportunity

As the Inside Sales Support Representative, you will primarily handle faxing of documentation requests to our clinic customers. You may also manage inbound voice mail from customers and outbound calls for information requests. The Inside Sales Support Representative provides general assistance, as needed, to support the Sales team to achieve and maintain customer satisfaction with our clinic customers and patient success and satisfaction with remote monitoring.

Principle Responsibilities

The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Faxes documentation requests to customers

Assists Inside Sales with Inbound and Outbound customer calls, as needed.

Promotes use of digital platforms.

Provides assistance to customers, as needed.

Responsible for time management, adherence to schedule and attendance.

Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.

Required Qualifications

Communicate clearly and concisely, both in writing and verbally with others in a professional manner.

Strong computer skills, proficiency navigating multiple websites and platforms.

Proficient with Microsoft office programs and smart devices.

Versatility, flexibility, and willingness to work within constantly changing priorities.

Preferred Qualifications

High School diploma or equivalent

Experience in a clinical environment

Associates Degree

Physical Requirements

Must be able to work sitting down for extended periods of time.

Must be able to work with computer and multiple computer screens for extended periods of time.

No lifting over 10 pounds required without assistance.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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